Experienced Customer Service Representative – Commercial Banking Operations

At arenaflex, we are looking for talented individuals who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired. Help us build a better arenaflex. It all begins with outstanding talent. It all begins with you. About this role: arenaflex is seeking a Customer Service Representative in the Equipment Finance department as part of Commercial Banking Operations. Learn more about the career areas and lines of business at arenaflex.com.This position is responsible for responding to inquiries and issues from customers on a variety of complex financial products, services, and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. Key Responsibilities: - Support financial products and services - Identify opportunities to improve customer service experience and offer ideas to resolve internal and external customer issues to provide first call resolution - Perform moderately complex customer support tasks - Receive direction from customer service supervisor and escalate non-routine questions - Interact with customer service team on complex customer issues - Provide training on policies and procedures, and provide guidance to less experienced individuals, as well as internal and external customers - Manage risk by following all policies and procedures and staying abreast of changes EssentialQualifications: - 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education - Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions - Ability to interact effectively with internal and external partners and clients/customers - Ability to navigate multiple computer systems, applications, and utilize search tools to find information, including assisting customer with program usage - Strong attention to detail and accuracy skills - Ability to quickly learn business operations and processes - Experience delivering results in a fast-paced, deadline-driven environment - Excellent verbal, written, and interpersonal communication skills - Effective organizational, multi-tasking, and prioritizing skills - Intermediate bolthires Office (Word, Excel, Outlook, and PowerPoint) skills PreferredQualifications: - Financial services experience and/or contact center experience - Ability to work additional hours as needed Job Expectations: - Position does offer a Hybrid schedule - Ability to work additional hours as needed - Locations: 801 Walnut St., Des Moines IA - Additional details: Required location listed above.Relocation assistance is not available for this position. VISA sponsorship not available for this position Work Environment and Company Culture Highlights at arenaflex: - arenaflex is committed to building a diverse and inclusive workplace where everyone feels valued and inspired - Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company - arenaflex maintains a drug-free workplace and has a zero-tolerance policy for workplace harassment and bullyingCareer Growth Opportunities and LearningBenefits: - arenaflex offers a range of training and development opportunities to help you grow and succeed in your career -Our employees have access to a range of benefits, including health insurance, retirement savings plans, and paid time off - arenaflex is committed to creating a workplace where everyone feels valued and inspired, and where you can build a successful and fulfilling careerCompensation, Perks, andBenefits: - arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings plans, and paid time off -Our employees also have access to a range of perks and benefits, including flexible work arrangements, employee discounts, and recognition programs : If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.Please visit our website at arenaflex.com to learn more about our company and to. Equal Employment Opportunity: arenaflex is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Accommodation for Applicants with Disabilities: arenaflex is committed to providing a workplace that is accessible and inclusive for all employees.If you require accommodation during the application or interview process, please visit our website at arenaflex.com to learn more about our accommodation process. Join the arenaflex Team: At arenaflex, we are passionate about delivering exceptional customer service and building strong relationships with our customers. If you share our values and are committed to excellence, we encourage you to and help us build a better arenaflex.