Experienced Customer Service Representative – Chat Support Specialist for Vision Care Industry Leader

Introduction to blithequark At blithequark, we are revolutionizing the vision care industry by making it simpler, easier, and more accessible for people to get the care they need. As a leader in the industry, we have built a legendary culture that prioritizes customer satisfaction and employee engagement. Our goal is to empower our people to solve problems without needing permission, and we have achieved remarkable success in doing so. With a reputation for pioneering innovative products and businesses, we continue to push the boundaries of what is possible in the vision care industry. Why Join blithequark? At blithequark, we believe that ordering and obtaining contact lenses should be a seamless and affordable experience. Our rockstar agents are known for going above and beyond to wow our customers, and we are looking for like-minded individuals to join our team. As a Chat Support Specialist, you will have the opportunity to work remotely from approved states, with a flexible schedule that includes shifts between 5 AM and 11 PM MST. With a starting base pay of $15.00 per hour and bonus potential of up to $6/hr, this is an exciting opportunity to join a dynamic and growing company. Key Responsibilities Answer 2-3 incoming chats using the LiveEngage (LivePerson) platform, providing top-notch customer service in a fast-paced environment Consult customers on enhancing the value of their contact lens purchase, identifying and resolving problems in a way that creates a positive customer experience Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including one-on-one meetings, team meetings, and team chats Maintain high performance metrics, including revenue per call, quality, availability, and dependability, while living our company values: Big Hearted, Unconventional, Tenacious, Better Together Essential Qualifications High school diploma or equivalent experience 2-3 years minimum customer service experience Great typing skills (at least 40 words per minute) and technical proficiency Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Positive, driven, and solution-oriented mentality Ability to show up to work on time and work your scheduled shift Preferred Qualifications Previous experience working in a virtual or remote environment Familiarity with the LiveEngage (LivePerson) platform or similar chat software Experience working in the vision care industry or a related field Strong problem-solving skills and ability to think critically Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. With bi-annual performance reviews and monthly performance bonuses for those who qualify, you will have the opportunity to take ownership of your development and receive support from leaders dedicated to fostering growth. Our company values of Big Hearted, Unconventional, Tenacious, Better Together are at the core of everything we do, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service. Work Environment and Company Culture At blithequark, we pride ourselves on maintaining a safe, respectful, and inclusive work environment. Our rockstar agents are the heart of our company, and we are committed to providing them with the tools and resources they need to succeed. With a focus on work-life balance and flexibility, we offer a range of perks and benefits, including amazing medical, dental, and vision coverage, 401(k) match, free eye exams for your immediate family and dependents, and deep discounts on contact lenses, glasses lenses, and glasses frames. Compensation, Perks, and Benefits As a Chat Support Specialist at blithequark, you can expect a competitive compensation package, including a starting base pay of $15.00 per hour and bonus potential of up to $6/hr. In addition to our comprehensive benefits package, you will also receive tuition reimbursement for eligible courses, allowing you to continue growing and developing in your career. With a range of perks and benefits, including free eye exams and deep discounts on vision care products, you will be able to take care of yourself and your loved ones while working for a company that truly values its employees. Conclusion If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Chat Support Specialist role at blithequark. With a dynamic and growing company, a flexible work schedule, and a range of perks and benefits, this is an exciting opportunity to join a team of rockstar agents who are passionate about delivering exceptional customer service. Don't miss out on the chance to be part of a legendary company culture and apply today to become a part of the blithequark team! Approved Remote Working Locations Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia Equal Opportunity Employer blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply for this job