**Experienced Customer Service Representative – Aviation Services Industry**
At arenaflex, we're passionate about delivering exceptional customer experiences in the aviation services industry. As a valued member of our team, you'll play a vital role in providing elite-level service to crew and passengers, ensuring their stay is nothing short of extraordinary. If you're a customer-focused individual with a passion for aviation, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our team is dedicated to living our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're committed to delivering exceptional experiences, and we're seeking talented individuals to join our award-winning team.
**Responsibilities and Duties**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Greeting customers in a friendly, professional manner, setting the tone for an exceptional experience
* Providing concierge services to pilots and customers, including making reservations as required
* Invoicing for services rendered to customers and pilots, ensuring accuracy and timeliness
* Recording customer preferences in arenaflex's internal system, ensuring personalized experiences
* Proactive preparation for all incoming aircraft, ensuring seamless operations
* Providing timely feedback to the company regarding service failures or customer concerns
* Partnering with the line service team to meet and exceed customer service expectations
* Maintaining a neat and organized work area, including the front desk, lobby, and all FBO amenities
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Competencies**
To succeed in this role, you'll need:
* A customer-focused mindset, with excellent communication skills
* Strong computer skills, including Microsoft Office products and point of sale programs
* Basic mathematical knowledge, with attention to detail
* Ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record)
* Bi-lingual skills are a plus, but not required
**Work Environment**
As a Customer Service Representative at arenaflex, you'll work in a professional environment that may include exposure to various weather conditions and direct contact with both moving and non-moving aircraft.
**Physical Demands**
This role requires:
* Ability to lift 25 pounds
* Standing to greet customers during verbal exchanges
* Walking throughout the facility to interact with customers
* Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
**Position Type and Expected Hours of Work**
This is a non-exempt position, with shift work that requires working evenings, weekends, and on scheduled company holidays.
**Travel**
No travel is expected for this position.
**Education, Experience, and Eligibility Qualifications**
* Customer service experience, preferably in the service industry
* High School Diploma or equivalent
* Entry-level position
* Ability to work evenings, weekends, and holidays
* Acceptable driving record
* Ability to pass a background check
* Zero-tolerance drug-free employer, including pre-employment and random screening
**AAP/EEO Statement**
arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
**Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening.**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team!
**Apply Now**
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading provider of aviation services, catering to private jets, military, and commercial aircraft. Our team is dedicated to living our motto: "We are Ladies and Gentlemen, serving Ladies and Gentlemen." We're committed to delivering exceptional experiences, and we're seeking talented individuals to join our award-winning team.
**Responsibilities and Duties**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Greeting customers in a friendly, professional manner, setting the tone for an exceptional experience
* Providing concierge services to pilots and customers, including making reservations as required
* Invoicing for services rendered to customers and pilots, ensuring accuracy and timeliness
* Recording customer preferences in arenaflex's internal system, ensuring personalized experiences
* Proactive preparation for all incoming aircraft, ensuring seamless operations
* Providing timely feedback to the company regarding service failures or customer concerns
* Partnering with the line service team to meet and exceed customer service expectations
* Maintaining a neat and organized work area, including the front desk, lobby, and all FBO amenities
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
**Competencies**
To succeed in this role, you'll need:
* A customer-focused mindset, with excellent communication skills
* Strong computer skills, including Microsoft Office products and point of sale programs
* Basic mathematical knowledge, with attention to detail
* Ability to operate a motor vehicle and be insurable by arenaflex's insurance policy (Requires a clean driving record)
* Bi-lingual skills are a plus, but not required
**Work Environment**
As a Customer Service Representative at arenaflex, you'll work in a professional environment that may include exposure to various weather conditions and direct contact with both moving and non-moving aircraft.
**Physical Demands**
This role requires:
* Ability to lift 25 pounds
* Standing to greet customers during verbal exchanges
* Walking throughout the facility to interact with customers
* Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
**Position Type and Expected Hours of Work**
This is a non-exempt position, with shift work that requires working evenings, weekends, and on scheduled company holidays.
**Travel**
No travel is expected for this position.
**Education, Experience, and Eligibility Qualifications**
* Customer service experience, preferably in the service industry
* High School Diploma or equivalent
* Entry-level position
* Ability to work evenings, weekends, and holidays
* Acceptable driving record
* Ability to pass a background check
* Zero-tolerance drug-free employer, including pre-employment and random screening
**AAP/EEO Statement**
arenaflex is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
**Applicants must be able to pass a 10-yr Background check and are subject to pre-employment drug screening.**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team!
**Apply Now**
Apply Now
Apply Now