**Experienced Customer Service Representative - arenaflex Pharmacy Benefit Management (PBM) Team - Remote**

At arenaflex, we're dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team is seeking compassionate, empathetic, and dedicated Customer Service Representatives to join our team. As a Customer Service Representative, you will be the face of arenaflex, and our people make all the difference in our success. If you're genuinely interested in helping people at critical points in their lives, we want to hear from you. **Responsibilities:** As a Customer Service Representative on our PBM team, you will be responsible for: * Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies. * Handling an average of 70-80 calls daily, taking calls back-to-back while toggling through several applications on multiple screens. * Attending 100% of trainings and the first 90 days of employment to ensure a smooth onboarding process. * Resolving customer complaints through independent problem-solving skills and one-call resolution. * Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. **Qualifications:** To be successful in this role, you will need: * A High School diploma or equivalent. * At least 1 year of customer service experience. * A dedicated workspace with no distractions. * Intermediate proficiency in Microsoft Outlook. * Strong organization skills, written, and verbal communication skills. * The ability to remain calm and helpful even when dealing with difficult situations. * A willingness to foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience. * Computer literacy and the ability to manage multiple applications simultaneously. **Essential Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite, particularly Outlook. * Ability to adapt to new technology and systems. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge through ongoing training and development programs. * Take on new challenges and responsibilities as you grow in your role. * Collaborate with cross-functional teams to improve customer experience and drive business results. * Participate in our annual bonus plan and comprehensive benefits package. **Work Environment and Company Culture:** As a remote Customer Service Representative, you will have the flexibility to work from home while still being part of a dynamic and supportive team. arenaflex is committed to creating a work environment that is inclusive, diverse, and respectful. We believe in fostering a culture of open communication, collaboration, and continuous learning. **Compensation, Perks, and Benefits:** We offer a competitive hourly rate of $17.75 - $19 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. Our comprehensive benefits package includes: * Medical, vision, dental, and well-being and behavioral health programs. * 401(k) with company match. * Company-paid life insurance. * Tuition reimbursement. * A minimum of 18 days of paid time off per year and paid holidays. **About arenaflex:** arenaflex is a global Health Service company dedicated to helping people improve their health and vitality. Through our divisions, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives. **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment and consider qualified applicants without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws. **Reasonable Accommodation:** If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. **Tobacco-Free Policy:** arenaflex has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. **Qualified Applicants with Criminal Histories:** Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. **Originally posted on Himalayas** Apply for this job