**Experienced Customer Service Representative – Accounts Receivable & Customer Support Specialist**
At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in building strong relationships with our customers, ensuring their needs are met promptly, and resolving any issues that may arise. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced office environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the community. We're proud to offer a dynamic work environment that fosters collaboration, creativity, and continuous learning. As a customer service representative at arenaflex, you'll be part of a talented team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As an Experienced Customer Service Representative – Accounts Receivable & Customer Support Specialist, you'll be responsible for:
* Answering incoming inquiries from customers in a courteous and professional manner, building strong relationships with our customer base
* Proactively assessing customer needs and addressing them promptly, ensuring their satisfaction and loyalty
* Handling administrative tasks, including data entry, reconciliation of accounts receivable, and processing daily batches with customers' invoices and payments
* Resolving disputes and keeping customers informed of the resolution process
* Maintaining accurate and up-to-date information on customer accounts, ensuring good data quality and integrity
* Collecting past due balances and keeping accounts receivable up to date
* Entering delivery or service work orders for deliveries, tank installs, and other technical issues
* Maintaining mandatory documents in our digital filing system and ensuring they're up to date as needed
* Ensuring new customers complete mandatory documentation, including required safety documentation, credit applications, agreements, and other necessary paperwork
* Assisting the service manager in communicating customer service ticket status and any changes to customers
* Assisting the service manager in maintaining an inventory of tanks and select parts
* Completing data entry of service tickets
* Maintaining DOT truck and employee records, notifying the shop of upcoming tests, and scheduling driver testing with local facilities
* Collaborating with other team members on seasonal projects during slower business periods to prepare for the new season
**Essential Qualifications**
* At least 21 years of age
* High school diploma or equivalent
* 1-3 years of accounting or accounts receivable experience
* 1-3 years of customer service or other applicable work experience
* Intermediate computer skills, including Microsoft Office suite
* Ability to work in a group office setting, whether the task requires independent or group work
* Ability to multitask between customer service and clerical work
* Ability to work in a fast-paced office environment
* Must pass a background check and character reference checks
* Must have a minimum of three job-related references (non-family)
**Preferred Qualifications**
* Minimum of 3 years of customer service work experience
* 1-3 years of accounts or accounts receivable work experience
* Computer skills, including Microsoft Business Office suite
* Ability to work in a fast-paced work environment
* Must pass background check and character reference checks
* Must have a minimum of three job-related references (non-family)
**Benefits**
* Full-Time On-Site Position
* Paid Major Holidays
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
**Work Environment**
* 8-hour shift
* In-person work location
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's engaging, supportive, and challenging. As a customer service representative, you'll have the opportunity to:
* Develop your skills and expertise in customer service, accounts receivable, and data entry
* Work with a talented team that's passionate about delivering exceptional customer experiences
* Contribute to the growth and success of our organization
* Enjoy a competitive salary and benefits package
* Participate in ongoing training and development programs
* Collaborate with other departments to drive business results
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the community. We're proud to offer a dynamic work environment that fosters collaboration, creativity, and continuous learning. As a customer service representative at arenaflex, you'll be part of a talented team that's dedicated to making a difference in the lives of our customers.
**Key Responsibilities**
As an Experienced Customer Service Representative – Accounts Receivable & Customer Support Specialist, you'll be responsible for:
* Answering incoming inquiries from customers in a courteous and professional manner, building strong relationships with our customer base
* Proactively assessing customer needs and addressing them promptly, ensuring their satisfaction and loyalty
* Handling administrative tasks, including data entry, reconciliation of accounts receivable, and processing daily batches with customers' invoices and payments
* Resolving disputes and keeping customers informed of the resolution process
* Maintaining accurate and up-to-date information on customer accounts, ensuring good data quality and integrity
* Collecting past due balances and keeping accounts receivable up to date
* Entering delivery or service work orders for deliveries, tank installs, and other technical issues
* Maintaining mandatory documents in our digital filing system and ensuring they're up to date as needed
* Ensuring new customers complete mandatory documentation, including required safety documentation, credit applications, agreements, and other necessary paperwork
* Assisting the service manager in communicating customer service ticket status and any changes to customers
* Assisting the service manager in maintaining an inventory of tanks and select parts
* Completing data entry of service tickets
* Maintaining DOT truck and employee records, notifying the shop of upcoming tests, and scheduling driver testing with local facilities
* Collaborating with other team members on seasonal projects during slower business periods to prepare for the new season
**Essential Qualifications**
* At least 21 years of age
* High school diploma or equivalent
* 1-3 years of accounting or accounts receivable experience
* 1-3 years of customer service or other applicable work experience
* Intermediate computer skills, including Microsoft Office suite
* Ability to work in a group office setting, whether the task requires independent or group work
* Ability to multitask between customer service and clerical work
* Ability to work in a fast-paced office environment
* Must pass a background check and character reference checks
* Must have a minimum of three job-related references (non-family)
**Preferred Qualifications**
* Minimum of 3 years of customer service work experience
* 1-3 years of accounts or accounts receivable work experience
* Computer skills, including Microsoft Business Office suite
* Ability to work in a fast-paced work environment
* Must pass background check and character reference checks
* Must have a minimum of three job-related references (non-family)
**Benefits**
* Full-Time On-Site Position
* Paid Major Holidays
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
**Work Environment**
* 8-hour shift
* In-person work location
* Collaborative and dynamic work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's engaging, supportive, and challenging. As a customer service representative, you'll have the opportunity to:
* Develop your skills and expertise in customer service, accounts receivable, and data entry
* Work with a talented team that's passionate about delivering exceptional customer experiences
* Contribute to the growth and success of our organization
* Enjoy a competitive salary and benefits package
* Participate in ongoing training and development programs
* Collaborate with other departments to drive business results
**How to Apply**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now!