**Experienced Customer Service Professional – Building Customer Loyalty and Confidence at blithequark**

Are you a customer service expert with a passion for building strong relationships and delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Service Professional. This hybrid role is based out of our Jacksonville office, where you'll have the opportunity to work with a diverse team and make a real impact on our customers' lives. **About blithequark** At blithequark, we're committed to creating a culture of inclusivity, innovation, and customer-centricity. As a leading provider of design-to-delivery packaging, print, and facility solutions, we're dedicated to helping businesses cut costs, reduce waste, and improve efficiencies. Our team is passionate about creating healthier, safer, and more sustainable communities through our responsible operations and innovative solutions. **Job Purpose** As a Customer Service Professional at blithequark, you'll play a critical role in building customer loyalty and confidence by receiving and processing customer orders, inquiries, and issues. You'll be responsible for maintaining ongoing relationships with multiple customers and sales staff, utilizing your knowledge of products, logistics, production planning, and inventory management. Your expertise will help drive business growth, improve customer satisfaction, and enhance our reputation as a trusted partner. **Key Responsibilities** * Assist front-line supervisors by providing customer experience support and contributing to the achievement of targets in areas such as productivity and turnaround times. * Handle complex and valuable issues for assigned book of business, building customer loyalty and confidence through exceptional service. * Strengthen relationships with sales teams by training and implementing new processes, policies, and procedures, and participating in user acceptance testing and facilitating training. * Lead team initiatives, train, and mentor other team members to ensure seamless knowledge transfer and process improvement. * Recognized as a Subject Matter Expert (SME) on common blithequark procedures and software. * Take on special project work to drive business growth and improve customer satisfaction. * Complete timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries. * Work effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs. * Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel. **Additional Responsibilities & Qualifications** * Able to plan, organize, and prioritize with minimal supervision, ensuring seamless execution of tasks and projects. * Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Proficient in computer and technical skills, with the ability to adapt to new systems and tools. * Decision-making skills and independent judgment, with the ability to manage customer challenges in a professional and decisive manner. * Customer service experience preferred, with a proven track record of delivering exceptional customer experiences. **Work Experience** * 3-5 years of related job experience, with a strong understanding of customer service principles and practices. * Bachelor's Degree preferred, with a focus on business, marketing, or a related field. **What We Offer** * Engaging and inclusive culture with employee-led Employee Resource Groups, recognition platform, and more. * Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. * Collaborative atmosphere with our customers and suppliers to create healthier, safer, and more sustainable communities through our responsible operations and innovative solutions. * Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program, and much more! **Join Our Team** If you're a customer service professional with a passion for building strong relationships and delivering exceptional experiences, we invite you to join our team at blithequark. Apply now and take the first step towards a rewarding career with a company that values innovation, inclusivity, and customer-centricity. Apply Job! Apply for this job