**Experienced Customer Service Operations Coordinator – Elevating Customer Experience at arenaflex**

At arenaflex, we're redefining luxury by delivering the world's finest cashmere at an accessible price. Founded in 2013, with a vision to bring premium, sustainably made cashmere to the everyday wardrobe, we've built a brand that values innovation, transparency, and connection with our customers. We're passionate about combining quality, craftsmanship, and modern design to create timeless, versatile pieces that are soft AF! As a driven and resourceful Customer Service Operations Coordinator, you'll play a critical role in elevating our customers' overall experience. You'll partner with our warehouse and corporate teams to ensure all customer needs are met and challenges are handled with speed and precision. Under the supervision of the Senior Customer Care agent, you'll analyze customer interactions, identify key trends, and drive meaningful change. **About arenaflex** arenaflex is a dynamic and growing company that supports three brands and is focused on continuing to grow and expand our team and partners. We're committed to pushing limits, nailing the details, and delivering products that are built to last. Our team is passionate about creating a seamless customer experience, and we're looking for someone who shares our vision. **Job Responsibilities** As a Customer Service Operations Coordinator, you'll be responsible for: * Partnering with our warehouse and corporate teams to ensure all customer needs are met and challenges are handled with speed and precision * Analyzing customer interactions, identifying key trends, and driving meaningful change * Collaborating with cross-functional teams to resolve customer-related issues and improve operational efficiency * Managing, creating, and distributing weekly and monthly reports on key metrics related to customer service performance and operations * Owning ad hoc projects and attending necessary meetings * Engaging with AI Agent to ensure proper responses and that tickets are adequately handled * Providing feedback to Caltastic agents and ensuring they meet all service levels * Supporting Senior Customer Service Agent with weekly and monthly email and chat meet company standards * Acting as the liaison between Customer and Warehouse Operations to resolve customer-related issues and ensure process alignment **Qualifications/Skills** To succeed in this role, you'll need: * Strong organizational skills and attention to detail * Proven track record of managing Customer Service teams through the use of data. Must be able to use Excel and root cause analysis * Strong communication and interpersonal skills to work effectively with a cross-functional team * Problem-solving mindset with the ability to think critically and provide creative solutions to customer issues * Comfortable in a start-up environment and able to manage multiple priorities in a fast-paced environment * 1+ years experience in a customer-facing role in a call center or customer service center in retail or hospitality * Experience with Zendesk is preferred * A basic familiarity with customer service fraud prevention practices, and understand the importance of discretion with customer information * Proficient in various software programs and customer service platforms (Microsoft Suite, Gmail, Google Docs, etc.) * Ability to work on a computer for extended periods of time * Can reliably meet a flexible work schedule, including weekends based on business needs **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from anywhere while still being part of a dynamic and growing team. arenaflex values innovation, transparency, and connection with our customers, and we're committed to creating a seamless customer experience. Our team is passionate about pushing limits, nailing the details, and delivering products that are built to last. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to helping our employees grow and develop their careers. As a Customer Service Operations Coordinator, you'll have opportunities to: * Develop your skills and knowledge in customer service, data analysis, and problem-solving * Collaborate with cross-functional teams to drive meaningful change and improve operational efficiency * Take on new challenges and responsibilities as the company grows and expands * Participate in training and development programs to enhance your skills and knowledge **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * 401k Plan with employer match * Medical and Dental Benefits * Paid Time Off: 15 Vacation Days; 5 Personal Days; 5 Sick Days * Flexible work schedule, including weekends based on business needs **How to Apply** If you're passionate about managing customer-facing interactions, collaborating with cross-functional teams, and uncovering opportunities with data, we'd love to hear from you! Please submit your application through our website. Apply Now! 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