Experienced Customer Service Manager for arenaflex Rentals

At arenaflex, we're a leading provider of furnished housing solutions, offering a unique blend of comfort, convenience, and community to our guests. With a growing presence in Milwaukee and Chicago, we're expanding our team to meet the demands of our rapidly growing business. As a part-time Customer Service Manager, you'll play a vital role in delivering exceptional guest experiences, ensuring seamless operations, and driving business growth. About arenaflex arenaflex is a dynamic and innovative company that's revolutionizing the way people experience travel and hospitality.With a strong focus on customer satisfaction, we're committed to providing our guests with a home away from home, complete with fully furnished apartments, modern amenities, and personalized service. Our team is passionate about creating unforgettable experiences, and we're looking for like-minded individuals to join our mission. Job Summary We're seeking an experienced Customer Service Manager to join our Hospitality team, working 20 hours per week from 1pm-5pm CST Wednesday through Sunday. As a key member of our team, you'll be responsible for providing exceptional customer service, managing guest communications, coordinating operational needs, and overseeing various tasks to ensure the smooth operation of our properties.Responsibilities As a Customer Service Manager, you'll be responsible for: * Providing customer service to arenaflex guests, ensuring their needs are met and exceeded * Conducting guest screening to ensure safety and security, and complying with arenaflex and property partner requirements * Providing booking suggestions, making alterations, and managing all guest reservations * Utilizing our digital communication systems to manage guest communications (messages, emails, calls, texts, etc.) * Responding to guest communications and addressing concerns in a timely, friendly, and efficient manner * Fielding guest complaints, conducting research, and negotiating solutions for guest satisfaction * Troubleshooting maintenance and technology issues, lockouts, and other guest issues * Coordinating operational needs with arenaflex staff, including scheduling and monitoring repairs & maintenance needs * Working closely with our Field Team to schedule turnovers and other tasks * Serving as a point of contact for property partner communications * Managing listing marketing and making revisions as needed * Analyzing guest reviews to determine opportunities for improvement * Managing social media and periodic public relations activities Essential Qualifications To be successful in this role, you'll need: * 2+ years of experience in customer service, hospitality, or a related field * A positive attitude and exceptional customer service presence * Excellent communication skills, both written and verbal * Strong organizational and time-management skills * Strong multi-tasking skills * Proficiency in spreadsheets, word documents, and similar operational software * Ability to work independently as well as part of a team * Reliable smartphone, computer, and high-speed wifi connection at all times * Ability to respond to any message in 5 minutes or less * College diploma or equivalent * Ability to pass a background check * 2-3 references from past or current supervisors Preferred Qualifications While not required, the following qualifications would be beneficial: * Experience with property management software and digital communication systems * Knowledge of the Milwaukee and Chicago markets * Familiarity with bolthires, Vrbo, and Booking.com * Social media marketing experience * Event planning or coordination experience Work Environment and Culture As a remote employee, you'll have the flexibility to work from anywhere, at any time.However, you'll be expected to be available during our operating hours (1pm-5pm CST Wednesday through Sunday). Our team is passionate about delivering exceptional customer service, and we're committed to creating a positive and supportive work environment. Compensation and Benefits As a part-time Customer Service Manager, you'll receive: * Competitive hourly rate of $20.00 per hour * Flexible schedule with 20 hours per week * Opportunity for additional hours as the company continues to grow * Relaxed and supportive work environment * Opportunities for professional growth and development If you're a motivated and customer-focused individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, to. We can't wait to hear from you! Application Questions To ensure you're a good fit for this role, please answer the following questions: * Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously? * Do you have availability from 1pm-5pm CST Wednesday through Sunday? Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates.We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.