**Experienced Customer Service Coordinator - US- Remote - arenaflex**

Join a dynamic team at arenaflex, a pioneering healthcare company dedicated to revolutionizing cancer detection through innovative technologies. As an Experienced Customer Service Coordinator, you will play a vital role in delivering exceptional service experiences to our customers, contributing to the success and growth of arenaflex. **About arenaflex** arenaflex is a healthcare company that is changing the trajectory of cancer mortality by adopting innovative, safe, and effective technologies that can transform cancer care. Our mission is to detect cancer early, when it can be cured. We have built a multi-disciplinary organization of scientists, engineers, and physicians, and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges. **Job Highlights** * Competitive salary * Immediate openings available * Full-time role with flexible schedule * Remote work option with occasional travel required * Opportunities for career growth and development * Collaborative and dynamic work environment * Comprehensive benefits package, including flexible time-off, 401k with company match, and medical, dental, and vision plans **Responsibilities** As an Experienced Customer Service Coordinator, you will be responsible for: * Handling incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g. phone, email, chat, fax, etc.) * Providing accurate information and expertly guiding people to achieve their task or goal * Addressing customer issues, troubleshooting, and following-through to ensure full resolution * Performing assigned daily tasks that support customer satisfaction * Creating and maintaining accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices * Using Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future * Staying informed and knowledgeable about arenaflex products, services, processes, and procedures, and using that knowledge to address customer needs * Collaborating with colleagues to share knowledge and solutions that help everyone be their best * Participating in team meetings and training sessions, and completing all required training on time * Escalating complex problems to senior team members or supervisors * Being flexible in-role, performing tasks and assisting colleagues within Customer Service as needed * Clearly and effectively communicating with customers and colleagues * Bringing professionalism, positive demeanor, and the highest level of courtesy in all interactions * Embodying arenaflex values and communicating with others in accordance with these standards * Reporting customer and employee feedback to help improve products, services, and processes **Essential Qualifications** * High school diploma or equivalent, with 1-2 years of applicable customer service experience * Associate's or Bachelor's degree (BS/BA) with 1 year experience required * At least one year experience in Life science / biotech / lab / healthcare providing customer support is required * Ability to type at least 60 words per minute with minimum 98% accuracy * Strong computer, internet, and software operation skills * Excellent communication and interpersonal skills * Strong attention to detail and willingness to ask questions to get to the right solution * High degree of accountability and follow-through on assigned tasks and commitments * Coachability and aptitude to accept and apply constructive feedback in a professional manner * Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth * Ability to thrive working independently as well as within a highly-collaborative team environment **Preferred Qualifications** * Proficiency in MacOS * Hands-on usage of Salesforce.com customer relationship management (CRM) software * Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc. * Track record of working efficiently and responsibly in a remote work environment * Experience in customer service call center * Past work in a fast-paced, high-growth company * Bilingual proficiency- Spanish **Work Environment and Culture** arenaflex is committed to creating a collaborative and dynamic work environment that fosters growth, innovation, and excellence. Our team is passionate about making a difference in the lives of our customers and patients, and we are looking for like-minded individuals to join our team. **Compensation and Benefits** arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes: * Flexible time-off * 401k with company match * Medical, dental, and vision plans * Long-term incentive plan to align company and colleague success over time * Progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings **Equal Employment Opportunity** arenaflex is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. **How to Apply** If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers and patients, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and join our dynamic team at arenaflex! Apply for this job