**Experienced Customer Service Benefit Advocate Night Shift - National Remote**

At arenaflex, we're revolutionizing the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. **About arenaflex** arenaflex is a leading healthcare company that's committed to making a positive impact on people's lives. We're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. **About the Role** We're seeking an experienced Customer Service Benefit Advocate to join our team on a night shift, working remotely from anywhere within the U.S. As a Customer Service Benefit Advocate, you'll be responsible for responding to and resolving customer service inquiries and issues, helping guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics, and assisting customers in navigating our websites and becoming self-sufficient. **Primary Responsibilities** * Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, and claims, financial spending accounts, and correspondence. * Help guide and educate customers about the fundamentals and benefits of consumer-driven healthcare topics to select the best benefit plan options, maximize the value of their health plan benefits, and choose a quality care provider. * Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance. * Assist customers in navigating myuhc.com and other arenaflex websites and encourage and reassure them to become self-sufficient. **Required Qualifications** * High School Diploma / GED OR equivalent work experience * Must be 18 years of age OR older * Minimum of 6+ months of customer service experience * Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications * This position is full-time remote overnight position (40 hours / week), Monday - Friday. Employees are required to work an 8-hour shift schedule between the hours of 8:00 pm - 8:00 am EST. This role also requires weekends and a few holidays. **Preferred Qualifications** * Healthcare / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design) * Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations) **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, classroom training, and online learning opportunities. Our employees also have access to mentorship programs, coaching, and feedback to help them achieve their career goals. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that's committed to making a positive impact on people's lives. We're a team of passionate and dedicated individuals who are working together to create a healthier and more equitable healthcare system. Our company culture is built on the values of compassion, empathy, and respect, and we're committed to creating a workplace that's inclusive and supportive of all employees. **Conclusion** If you're passionate about making a difference in people's lives and want to be part of a dynamic and fast-paced work environment, we encourage you to apply for this exciting opportunity. As a Customer Service Benefit Advocate, you'll have the chance to work with a talented team of individuals who are committed to creating a healthier and more equitable healthcare system. Apply today to start Caring. Connecting. Growing together. **Application Deadline** This job posting will be open for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. **Equal Employment Opportunity** arenaflex is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job