**Experienced Customer Service Agent - Sports Wagering and Online Casino Games - Hybrid Overnight Shift**
**Join arenaflex, a leading provider of sports wagering and online casino games, as we seek a highly motivated and customer-focused Customer Service Agent to join our team!**
Are you passionate about sports and entertainment? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is looking for a talented Customer Service Agent to join our team, working in a hybrid overnight shift (11:30pm to 8am) from our Cherry Hill, New Jersey office. As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations, providing top-tier experiences for our patrons and building strong relationships with our customers.
**About arenaflex**
arenaflex is a leading provider of sports wagering and online casino games, offering a range of exciting products and services to our customers across the country. Our team is passionate about delivering exceptional customer experiences, and we're committed to innovation, excellence, and fun! As a Customer Service Agent, you'll be part of a dynamic and supportive team that's dedicated to making a difference in the lives of our customers.
**About the Role**
As a Customer Service Agent, you'll be responsible for providing exceptional customer service to our patrons via live chat, email, and phone. You'll be the first point of contact for our customers, answering their questions, resolving their issues, and providing comprehensive information on our mobile applications. You'll also be responsible for using internal resources and systems to view player account statuses and histories, using this information to assist with conversations with players and provide a seamless customer experience.
**Key Responsibilities**
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
* Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and provide a comprehensive understanding of their needs.
* Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
* Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Deliver exceptional performance results in customer satisfaction and contact handle times.
* Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintain a strong track record for punctuality and attendance.
* Perform other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that Penn Entertainment operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
**Why Join arenaflex?**
* Work in a dynamic and supportive team that's dedicated to making a difference in the lives of our customers.
* Enjoy a fun and relaxed work environment that's perfect for sports enthusiasts.
* Develop your skills and knowledge in a fast-paced industry that's constantly evolving.
* Take advantage of comprehensive benefits and education opportunities to support your career growth.
* Work in a hybrid overnight shift (11:30pm to 8am) from our Cherry Hill, New Jersey office.
**How to Apply**
If you're passionate about sports and entertainment, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Customer Service Agent and take the first step towards a exciting and fulfilling career with arenaflex.
Apply Now
Apply Now
Are you passionate about sports and entertainment? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex is looking for a talented Customer Service Agent to join our team, working in a hybrid overnight shift (11:30pm to 8am) from our Cherry Hill, New Jersey office. As a Customer Service Agent, you will be the face and voice of our digital sportsbook operations, providing top-tier experiences for our patrons and building strong relationships with our customers.
**About arenaflex**
arenaflex is a leading provider of sports wagering and online casino games, offering a range of exciting products and services to our customers across the country. Our team is passionate about delivering exceptional customer experiences, and we're committed to innovation, excellence, and fun! As a Customer Service Agent, you'll be part of a dynamic and supportive team that's dedicated to making a difference in the lives of our customers.
**About the Role**
As a Customer Service Agent, you'll be responsible for providing exceptional customer service to our patrons via live chat, email, and phone. You'll be the first point of contact for our customers, answering their questions, resolving their issues, and providing comprehensive information on our mobile applications. You'll also be responsible for using internal resources and systems to view player account statuses and histories, using this information to assist with conversations with players and provide a seamless customer experience.
**Key Responsibilities**
* Communicate with our players and guests via live chat, email, and phone to ensure a seamless customer experience and provide comprehensive information on our mobile applications.
* Use internal resources and systems to view player account statuses and histories, using the information to assist with conversations with players and provide a comprehensive understanding of their needs.
* Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the Penn brand.
* Assist guests with booking hotel reservations and RSVPs to special events while sustaining company conversion rate expectations.
* Operate telephone system to set your call availability status, answer and transfer inbound phone calls, and execute outbound phone calls when applicable.
* Answer player questions about Penn Entertainment, theScore Bet, Hollywood Casino.com, Penn Play, casino Property information, account statuses, promotional offers, and Property event information.
* Follow various internal standard operating procedures to escalate issues to internal Penn Interactive departments and casino Property personnel.
* Assist with securing helpful business insights by dispositioning player contact reasons upon conclusion of each interaction.
* Use our internal tools and systems to investigate and troubleshoot technical issues players are experiencing with our products.
* Deliver exceptional performance results in customer satisfaction and contact handle times.
* Collaborate with your leaders and fellow team members to stay current of daily trends that are impactful to the player experience.
* Maintain a strong track record for punctuality and attendance.
* Perform other duties as assigned.
**About You**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. The position will require licensing in applicable states that Penn Entertainment operates.
* High School diploma or College Degree required.
* Heightened sense of urgency and passion to learn new things.
* Highly developed sense of integrity and commitment to player satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for players.
* Ability to type quickly and write with good grammar and punctuation.
* Strong attention to detail is a must! Must be an analytical thinker.
* Ability to maintain a friendly disposition under heavy pressure. Some players may be frustrated when they contact us, and they let that be known.
* Great problem-solving abilities.
* Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers.
* Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
* Have the ability to work some holidays and weekends.
**What We Offer**
* Competitive compensation package.
* Comprehensive Benefits package.
* Fun, relaxed work environment.
* Education and conference reimbursements.
**Why Join arenaflex?**
* Work in a dynamic and supportive team that's dedicated to making a difference in the lives of our customers.
* Enjoy a fun and relaxed work environment that's perfect for sports enthusiasts.
* Develop your skills and knowledge in a fast-paced industry that's constantly evolving.
* Take advantage of comprehensive benefits and education opportunities to support your career growth.
* Work in a hybrid overnight shift (11:30pm to 8am) from our Cherry Hill, New Jersey office.
**How to Apply**
If you're passionate about sports and entertainment, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Customer Service Agent and take the first step towards a exciting and fulfilling career with arenaflex.
Apply Now
Apply Now