**Experienced Customer Service Agent – Delivering Exceptional Experiences at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where no two interactions are ever the same? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Service Agent! At blithequark, we're dedicated to providing top-notch customer service that exceeds expectations. Our team of experts is committed to delivering exceptional experiences that leave a lasting impression on our customers. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of service and support. **About blithequark** blithequark is a leading provider of innovative solutions that empower individuals and organizations to achieve their goals. With a strong commitment to customer satisfaction, we strive to create a positive impact on the lives of our customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Job Summary** As an Experienced Customer Service Agent, you'll be responsible for providing exceptional customer service via the telephone, while successfully managing a large volume of inbound calls. You'll combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team. If you're a customer service enthusiast with a passion for helping others, we want to hear from you! **Key Responsibilities** * Manage incoming calls and customer service inquiries using telephonic and computer software systems * Identify and assess customers' needs to achieve satisfaction * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods and tools * Meet personal and customer service team call handling targets * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Ensure thorough call documentation * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers * Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly **Essential Qualifications** * High level of dedication, enthusiasm and motivation * Ability to listen and communicate effectively * Customer orientation and ability to adapt/respond to different types of customers * Ability to multitask (type, talk and navigate computer systems), prioritize, and manage time effectively * Ability to maintain composure in high-pressure situations * An understanding and working knowledge of technology (i.e. Microsoft Office suite of products), technology applications, and phone systems * Ability to navigate a computer and software systems efficiently * Ability to attend extended new hire training Monday through Friday, 8:00am to 4:30pm upon hire * Upon completion of extended new hire training, must have the ability to work a regular schedule Monday through Friday, with a scheduled shift working eight (8) hours per day between the hours of 7:00am to 7:00pm dependent on business needs; typically 10:30am to 7:00pm. **Preferred Qualifications** * Bachelor's degree; or equivalent combination of education and experience * Call center experience * Strong understanding of company products, policies and services **Work Environment/Physical Demands** * Travel Requirements: N/A * Weight Lifting Requirements: 10 lbs. * Extended periods of sitting at a workstation * Telecommuting Requirements: + Required to have a dedicated work area established that provides information privacy + Ability to keep all company-sensitive information secure + Must have reliable direct high-speed internet connection **Relationships** * Reports To: CSA Supervisor * Directly Manages: N/A * Internal Relationships: Functional Areas * External Relationships: Provider, Broker, Group Administrator and Members **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support to ensure your success **How to Apply** If you're a customer service enthusiast with a passion for helping others, we want to hear from you! Apply now to join our team of experts and experience the difference that blithequark makes. Apply Job! Apply for this job