**Experienced Customer Relationship Representative – Remote Seasonal Position**
**Join arenaflex, a leading provider of Proven Winners plants in the U.S., as we continue to grow and expand our eCommerce department.**
Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.
**About arenaflex**
arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. With a strong commitment to customer satisfaction and a passion for innovation, we have built a reputation for excellence in the industry. Our eCommerce department is a vital part of our business, and we are looking for a talented Customer Relationship Representative to help us continue to grow and succeed.
**Responsibilities**
As a Customer Relationship Representative, you will be responsible for providing outstanding customer service to all eCommerce customers via phone, email, and chat. Your primary duties will include:
* Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
* Answering phone calls, online questions, chats, and closing cases
* Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
* Ordering replacement plants for customers
* Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
* Exceeding service level expectations with all internal and external customers
**Requirements**
To be successful in this role, you will need:
* A minimum of 2 years of experience in a customer service role or similar position
* A minimum of 2 years of experience with Microsoft Office
* Salesforce experience is a plus, but not a necessity
* Relevant college coursework preferred
* A positive and grateful attitude, with a genuine care for each customer and their experience with our brand
* The ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
* The ability to appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with customers
* The ability to earn and maintain the trust and respect of all employees, co-workers, and customers
**Work Environment and Culture**
As a remote employee, you will have the flexibility to work from home and enjoy a casual office setting. Our company culture is built on the values of:
* Row Together: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships
* Do The Right Thing: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other
* Look Around Corners: Taking calculated risks, simplifying processes, embracing, and approaching new ideas with the question, "how can we?"
* Embrace Challenges: Anticipating and attacking challenges to meet goals and to honor commitments
* Live Long & Prosper: Creating and maintaining a safe and healthy facility, identifying, openly discussing, and fixing issues that pose risks to the safety and health of all employees and visitors
* Reach For The Stars: Taking pride in producing the highest quality products and services that exceed our customers' expectations
**Compensation and Benefits**
* Starting hourly rate of $16.50, with potential for increase based on skill and experience
* Flexible scheduling, with options for part-time or full-time seasonal positions
* Work from home opportunities
* Casual office setting
* Opportunities for career growth and professional development
**How to Apply**
If you are a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to our website at [insert link]. We look forward to hearing from you!
**Application Question(s)**
* What makes you a great fit for this role?
* Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
* Do you reside in Michigan or Ohio?
* Do you know that this is a seasonal position, lasting around 6 months?
**Experience**
* Customer service: 2 years (Required)
**Work Location**
Remote
Apply Now
Apply Now
Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Relationship Representative to join our team on a seasonal basis. As a key member of our eCommerce department, you will be the voice of our brand, representing arenaflex through communications with customers over the phone and via email.
**About arenaflex**
arenaflex is a co-founder and largest provider of Proven Winners plants in the U.S. With a strong commitment to customer satisfaction and a passion for innovation, we have built a reputation for excellence in the industry. Our eCommerce department is a vital part of our business, and we are looking for a talented Customer Relationship Representative to help us continue to grow and succeed.
**Responsibilities**
As a Customer Relationship Representative, you will be responsible for providing outstanding customer service to all eCommerce customers via phone, email, and chat. Your primary duties will include:
* Developing and maintaining good customer relations by acting as their resource, champion, problem solver, and in-house advocate
* Answering phone calls, online questions, chats, and closing cases
* Tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce with detailed cases to create actionable reports for management
* Ordering replacement plants for customers
* Actively participating in all meetings, sharing successes and challenges, asking questions, and providing suggestions for improvement
* Exceeding service level expectations with all internal and external customers
**Requirements**
To be successful in this role, you will need:
* A minimum of 2 years of experience in a customer service role or similar position
* A minimum of 2 years of experience with Microsoft Office
* Salesforce experience is a plus, but not a necessity
* Relevant college coursework preferred
* A positive and grateful attitude, with a genuine care for each customer and their experience with our brand
* The ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
* The ability to appropriately acknowledge challenges and successfully resolve conflicts as needed both internally and with customers
* The ability to earn and maintain the trust and respect of all employees, co-workers, and customers
**Work Environment and Culture**
As a remote employee, you will have the flexibility to work from home and enjoy a casual office setting. Our company culture is built on the values of:
* Row Together: Serving each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships
* Do The Right Thing: Making ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other
* Look Around Corners: Taking calculated risks, simplifying processes, embracing, and approaching new ideas with the question, "how can we?"
* Embrace Challenges: Anticipating and attacking challenges to meet goals and to honor commitments
* Live Long & Prosper: Creating and maintaining a safe and healthy facility, identifying, openly discussing, and fixing issues that pose risks to the safety and health of all employees and visitors
* Reach For The Stars: Taking pride in producing the highest quality products and services that exceed our customers' expectations
**Compensation and Benefits**
* Starting hourly rate of $16.50, with potential for increase based on skill and experience
* Flexible scheduling, with options for part-time or full-time seasonal positions
* Work from home opportunities
* Casual office setting
* Opportunities for career growth and professional development
**How to Apply**
If you are a motivated and customer-focused individual with a passion for gardening and eCommerce, we encourage you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, to our website at [insert link]. We look forward to hearing from you!
**Application Question(s)**
* What makes you a great fit for this role?
* Which position are you interested in? Part Time Seasonal or Full Time Seasonal?
* Do you reside in Michigan or Ohio?
* Do you know that this is a seasonal position, lasting around 6 months?
**Experience**
* Customer service: 2 years (Required)
**Work Location**
Remote
Apply Now
Apply Now