**Experienced Customer Onboarding Manager – Driving Success in Global Business Travel**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Onboarding Manager, where you'll play a critical role in shaping the future of global business travel. At arenaflex, we're a forward-thinking company that's dedicated to helping our customers achieve success through innovative travel solutions. Our team is built on a foundation of collaboration, creativity, and a shared passion for making a positive impact on our industry. As a Customer Onboarding Manager, you'll be part of a dynamic team that's committed to delivering exceptional results and exceeding customer expectations. **About the Role** As a Customer Onboarding Manager, you'll be responsible for owning the customer onboarding experience, from initial contact to successful project implementation. You'll work closely with internal stakeholders, customers, and third-party vendors to ensure seamless project execution, effective communication, and timely delivery. Your expertise will be essential in driving project success, managing risks, and identifying opportunities for growth and improvement. **Key Responsibilities** * Own the customer onboarding experience, including project planning, execution, and delivery * Collaborate with internal stakeholders, customers, and third-party vendors to ensure seamless project execution * Develop and manage detailed project plans, ensuring scope, approach, and timelines are clearly defined and aligned with customer expectations * Ensure all client requirements are adequately understood and documented for onward teams to action * Design and implement effective project governance structures, including risk management, issue resolution, and change control * Develop and maintain strong relationships with customers, internal stakeholders, and third-party vendors to ensure ongoing project success * Identify opportunities for growth and improvement, and implement changes to drive business results * Manage project performance, including status reporting, milestone tracking, and issue resolution * Ensure E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan **Personal Attributes** * Passion for working directly with customers and strong relationship building skills * Understanding of arenaflex and global business travel * Ability to work in a fast-paced matrix environment, managing across multiple geographies, functions, and time zones * Positive, "can-do" attitude and ability to motivate a project team and manage under pressure * Excellent relationship building, influencing, negotiating, communication, and presentation skills * Ability to clearly articulate accountability and hold people accountable * Commercial awareness and strong relationship building skills * Excellent organizational skills, including multitasking, advance planning, and time management * Ability to drive change in the face of possible resistance * Effective time management, multi-tasking, prioritization skills * Strong active listening and facilitating skills * High degree of problem-solving and decision-making, with the ability to adapt to changing priorities * Flexibility and ability to adapt to change * Ability to understand and manage projects * Happy to be challenged and to challenge people and processes * Experience collaborating across multiple functional groups and with operational SMEs **Activities** * Readiness Assessment (Solutions Design Handover) / Readiness Review Document * Documentation Repository / SharePoint – Customer Project Site and Customer Data Gathering: Implementation Data Gathering Template and OneForm * Customer Kick Off Meeting / Customer Kick Off Meeting slides * Request Core Setup at a global level (e.g., telephony, email, centralized teams) add others / SNAP, Salesforce, OneForm * Project Plan Management – includes / OnePlan: + Contacts + Timelines + Call Notes & Actions + Decisions & Assumptions + Dependencies + Risk & Issue Log + Holiday Schedule + Change Log + Scope + Project Tasks + Fact Sheet + MI Reporting Fields + Form of Payment + Roles & Responsibilities / Work Breakdown Structure Template * Status Reporting / Bi-weekly Status Report * Launch Reporting / Global Start-up Template * Global Test Plan (via centralized services) / Global Test Plan Template * Closure & Lessons Learned / Project Debrief slides and SharePoint – Lessons Learned **What We Offer** * Competitive salary, commensurate with experience * Eligibility for our Annual Incentive Award plan, which rewards participants based on company and individual performance * Eligibility for our metric-driven Sales Incentive Plans (certain sales roles only) * Awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders * Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more * Flexible benefits tailored to each country, starting the day you do * Travel perks, including deals from major travel providers on flights, hotels, cruises, and car rentals * Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first * Wellbeing resources to support mental and emotional health for you and your immediate family * And much more! **Join Our Team** If you're passionate about delivering exceptional customer experiences and driving business results, we invite you to join our team as an Experienced Customer Onboarding Manager. Apply now and let's discuss how you can become a vital part of our success story. Apply for this job