**Experienced Customer Onboarding Consultant – Strategic Deployment and Partnership Growth**

At blithequark, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring a seamless and strategic deployment experience for our new and current customers. If you're a seasoned professional with a passion for project management, customer success, and partnership growth, we want to hear from you! **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a remote associate, you'll have the flexibility to work from anywhere, while enjoying the benefits of a dynamic and supportive team environment. **Key Responsibilities** As a Customer Onboarding Consultant, you'll be responsible for providing exceptional support to our customers and internal stakeholders, ensuring a smooth and successful onboarding experience. Your key responsibilities will include: * **Pre-Agreement Support** + Build customer-specific content for incoming Request for Proposals (RFPs) that include Customer Onboarding integration strategies and next steps detail to support the new business partnership + Consult with customers and National Account Managers to identify customer set-up needs and requirements, and prioritize key target dates to develop a strategy and execution plan + Lead the A-to-Z customer integration efforts by managing tasks, performing quality checks and updates with key stakeholders, anticipating and overcoming activation roadblocks, and managing expectations as plans change and processes evolve * **Partnering with Internal and External Teams** + Partner with 3rd Party Support Teams to ensure the set-up and integration needs of the customer are clearly defined and communicated with all parties involved + Collaborate with Credit Teams to ensure all credit-related information and/or requests have been gathered, prepared, and presented for credit extension + Work with Pro-Solution Center and Special-order teams to ensure our internal processes and procedures align and meet the needs or requirements of the customer and/or their procurement platforms + Strategize and execute the agreement and deployment of the partnership inside and outside of the blithequark organization following Onboarding phases model + Communicate and educate Regional Pro Services Directors, Project Services Managers, and Field sales teams on the agreement details and expectations of the agreement + Partner with Customer Teams, including operations teams, procurement teams, and Technical/Implementation teams * **Post-Launch Support** + Identify and communicate adoption trends of Onboarding Customers with Sales Leadership Teams and National Account Managers + Provide post-launch support to clients and National Account Managers through partnership presentations, trouble-shooting implementation issues, communicating resolution timelines, and managing expectations + Execute on transition plans and move to full sales support by the National Account team **Qualifications** To succeed in this role, you'll need: * **Education**: High school diploma required; Bachelor's Degree strongly preferred, but work experience may be considered in lieu of formal education * **Experience**: At least 3 years in sales, account management, or customer onboarding * **Skills**: + Strong Project Management Skills + Excellent Presentation Skills + Excellent Oral and Written Communication Skills + Ability to analyze and report data + Computer literacy with a working knowledge of Excel and the ability to learn the set-up process of customer service software applications + MS Office proficiency with a strong emphasis on MS TEAMS, Excel, and PowerPoint + Advanced organizational skills with the ability to handle multiple assignments and adherence to deadlines * **Preferred Qualifications**: + B2B outside sales experience + Prior experience with E Commerce/Third Party platform management **Compensation and Benefits** As a valued member of our team, you'll enjoy a competitive compensation package, including: * **Pay Range**: $81,200.00 - $135,400.00 annually * **Benefits**: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off * **Professional Development**: Opportunities for growth and development, including training and education programs **Work Environment and Culture** At blithequark, we're committed to creating a dynamic and inclusive work environment that supports the well-being and success of our employees. As a remote associate, you'll have the flexibility to work from anywhere, while enjoying the benefits of a collaborative and supportive team culture. **How to Apply** If you're a motivated and experienced professional with a passion for customer success and partnership growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** blithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. **Remote Work Policy** As a remote associate, you'll be required to work from a location that is not in Alaska, California, or Hawaii. Apply for this job