**Experienced Customer Experience Specialist - Onsite**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a passionate and dedicated Customer Experience Specialist to join our team. As a Customer Experience Specialist, you'll be the face of arenaflex, providing top-notch support to our customers and helping us deliver exceptional experiences that exceed their expectations. **About arenaflex** arenaflex is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired individuals. We're committed to making a positive impact on our communities, our clients, and the environment. Our culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences. **Benefits of Working with arenaflex** As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include: * Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role. * Competitive Wages: You'll be rewarded for your hard work and dedication. * Full Benefits: Enjoy comprehensive medical, dental, vision, and 401k benefits. * Paid Time Off: Take breaks and recharge when you need to. * Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive. **Teleperformance and You** At arenaflex, we're committed to making a positive impact on our customers' lives. We believe that by working together, we can create a better world for everyone. As a Customer Experience Specialist, you'll be part of a team that's passionate about delivering exceptional experiences and making a difference. **Responsibilities** As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Some of your key responsibilities will include: * Providing customer support via telephone and/or Internet, including instant messaging, email, and chat. * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment. * Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues. * Escalating more technical product-related issues to the appropriate Product Support department. * Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries. * Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems. * Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues. * Updating customer information and ensuring accurate entry of contact information. * Meeting standards of job, such as quality standards, adherence to schedule, and average handle time. * Providing guidance and/or mentoring to less experienced associates. * Other related duties assigned as needed. **Qualifications** We're looking for fearless individuals who are inspired to deliver only the best in all that they do. Some of the qualifications we're looking for include: * High School Diploma or equivalent * 18 years of age or older * Proven call center experience * Typing 25 WPM * Proficient in PC operation and navigation * Ability to work independently * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. **Career Growth Opportunities and Learning Benefits** As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge. We offer a range of training programs and learning benefits, including: * Paid Training: We'll provide you with the skills and knowledge you need to succeed in your role. * Mentorship and Coaching: You'll have the opportunity to work with experienced professionals who can guide and support you. * Career Advancement Opportunities: We're committed to helping you grow and develop your career. **Work Environment and Company Culture** Our Bristol, TN location is a state-of-the-art facility that provides a comfortable and productive work environment. Our company culture is built on the values of innovation, collaboration, and customer-centricity, and we're always looking for talented individuals who share our passion for delivering exceptional experiences. **Compensation, Perks, and Benefits** As a Customer Experience Specialist at arenaflex, you can expect a competitive salary, comprehensive benefits, and a range of perks that will make your work-life balance a breeze. Some of the benefits you can look forward to include: * Competitive Salary: You'll be rewarded for your hard work and dedication. * Comprehensive Benefits: Enjoy medical, dental, vision, and 401k benefits. * Paid Time Off: Take breaks and recharge when you need to. * Employee Wellness and Engagement Programs: We care about your well-being and want to help you thrive. **Conclusion** If you're a passionate and dedicated individual who is inspired to deliver exceptional experiences, we want to hear from you. As a Customer Experience Specialist at arenaflex, you'll have the opportunity to grow and develop your skills and knowledge, work in a collaborative and engaging environment, and make a positive impact on our customers' lives. Don't miss out on this exciting role. Apply now and join our arenaflex family! Apply for this job