**Experienced Customer Experience Specialist (2nd & 3rd Shift) – Remote Opportunity with arenaflex**

At arenaflex, we are dedicated to delivering exceptional patient experiences through our cutting-edge technology and personalized service model. As a Customer Experience Specialist, you will play a vital role in ensuring that our clients receive the highest level of care and support. If you are passionate about delivering outstanding customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a privately held organization that has experienced remarkable growth over the past decade, doubling our revenue in just 10 years. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in our industry. We pride ourselves on our "White Glove" service model, which prioritizes the needs of our patients and clients above all else. **Job Summary** We are seeking a highly skilled and motivated Customer Experience Specialist to join our customer service team. As a remote employee, you will work from the comfort of your own home, anywhere in the United States. This role requires a strong ability to prioritize and multitask, with excellent written and verbal communication skills. If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. **Work Schedule** As a Customer Experience Specialist, you will be required to work rotating 2nd and 3rd shifts, which are set and not subject to change. The schedule will be as follows: * 1st and 3rd week: + Saturday: 3rd shift (10:30 PM - 7:00 AM) + Tuesday: 2nd shift (10:30 AM - 11:00 PM) + Wednesday: 3rd shift (10:30 PM - 7:00 AM) + Friday: 2nd shift (10:30 AM - 11:00 PM) * 2nd and 4th week: + Saturday: 2nd shift (2:30 PM - 11:00 PM) + Sunday: 2nd shift (2:30 PM - 11:00 PM) + Tuesday: 3rd shift (10:30 PM - 7:00 AM) + Thursday: 2nd shift (2:30 PM - 11:00 PM) + Friday: 3rd shift (10:30 PM - 7:00 AM) You will also be required to work overtime when needed, come in early or leave later, or switch schedules for coverage. Additionally, you will be expected to work weekends and holidays. **Ideal Candidate** To be successful in this role, you will need to possess the following skills and qualifications: * Customer service/call center/patient scheduling experience * Strong ability to prioritize and multitask with attention to detail * Excellent written and verbal communication skills * Ability to articulate thoughts into clear and concise written and verbal communication * Experience working on computers, using Excel, and other Microsoft Office applications * Strong time management and organizational skills **Essential Functions** As a Customer Experience Specialist, your primary responsibilities will include: * Professional engagement and follow-up communication via phone, email, and support software with customers and co-workers * Exhibiting an attitude that is positive, can-do, and customer-first with all customers * Consistently performing all steps of the Customer Experience Initiative * Managing incoming customer service phone calls and other customer requests * Creating service requests and dispatching accordingly * Identifying and resolving customer concerns in a professional and timely manner * Using web-based system tools such as OMS, Word, and Excel on a daily basis * Logging all communication in work service requests * Interacting with vendors, customers, and employees via phone, text, and emails * Escalating service calls when needed * Attaching Field Service Reports to service requests in OMS * Auditing reports from vendors and ensuring that all calls are logged in OMS * Following through on the resolution of any customer needs * Acting as the nighttime contact for drivers, providing scheduling and maintenance support * Handling inbound and outbound calls to 20-30 drivers nightly, proactively monitoring on-time pick-up and deliveries * Escalating problems to proper manager contacts as appropriate * Following HIPAA regulations as it pertains to communication * Effectively communicating pertinent information to daytime contacts within multiple geographical regions, as well as handing off follow-ups to co-workers on the next shift * Ordering and canceling injectable doses * Entering helium readings into OMS **Benefits and Perks** At arenaflex, we value our employees and want them to be healthy and happy. We offer a competitive salary, travel allowance, and a diverse blend of benefits, incentives, and business practices. Some of the benefits and perks we offer include: * Health, dental, and vision insurance * Company-paid dental (with applicable health plans) * 401(k) matching * Employee Assistance Program * Company-paid life insurance and voluntary supplemental life insurance * Voluntary short-term/long-term disability options * Flex PTO and paid holidays * Company swag * Health club reimbursement * Wellness program with generous incentives * Employee recognition programs * Referral bonus program * Job training and professional development **Equal Employment Opportunity** arenaflex is committed to equal employment opportunity and offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job