Experienced Customer Experience Representative – Remote Parking Support Specialist

At arenaflex, we're redefining the parking industry by providing innovative solutions that transform urban spaces into thriving multi-use areas. As a Customer Experience Representative (CXR) at arenaflex, you'll play a vital role in delivering exceptional customer service to our parking customers across Canada. If you're passionate about providing top-notch support, handling diverse customer inquiries, and working in a dynamic environment, we invite you to of parking innovators. About arenaflex arenaflex is a leading parking management company that offers comprehensive parking services, parking technology, mobility services, and alternative-use cases for parking real estate.With a workforce of 8,000 and a presence in 500 North American cities, we manage 3,400 high-density parking facilities, generating 34 million digital transactions annually. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the parking industry. Job Opportunity We're seeking a highly skilled and customer-focused CXR to on a permanent, full-time basis. As a remote worker, you'll enjoy the flexibility of working from home while providing exceptional support to our customers.This role requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment. Key Responsibilities As a CXR at arenaflex, your primary responsibilities will include: * Handling customer inquiries regarding parking violation notices, general parking inquiries, monthly parking, and other assigned duties * Processing secure payments for parking violation notices * Operating with speed, agility, and accuracy in a dynamic environment * Using critical thinking and decision-making skills to handle back-to-back interactions * Toggling between multiple arenaflex systems and databases to look up information, update records, and log key details about customer interactions * Maintaining attention to detail and accuracy in both verbal (phone) and textual (email, chat, and SMS) communications * Maintaining customer records and handling customer information with sensitivity to privacy * Championing customer success by efficiently resolving customer inquiries and complaints * Demonstrating empathy and excellent listening skills * Demonstrating superior grammar skills and professional written language * Fostering customer success by efficiently resolving customer inquiries and complaints * Embracing performance-based targets and call monitoring/recording * Other duties as assigned Skills, Knowledge, and Expertise To succeed in this role, you'll need: * A high school diploma or equivalent certification * Previous experience in a high-volume, fast-paced environment * A strong work ethic and reliability with professionalism and poise * Superior interpersonal, verbal, and written communication skills * 40 WPM typing speed * Consistent attention to detail while performing repetitive tasks * Ability to work from a seated position at a desk and talk on the phone for 8 hours a day * Designated quiet, uninterrupted workspace at home with a reliable high-speed internet connection * Computer with 6GB RAM, USB wired headset and mic, a keyboard with numpad, and monitor for use during probation * An Android smartphone or iPhone for 2-factor authentication * A knowledge of contact center policies and software, including CRM, phone systems, etc.(an asset but not required) * Canada residency What We'll Provide As a valued member of our team, you'll enjoy: * A comprehensive training program to ensure your success in the role * A state-of-the-art computer, headset, monitor, keyboard, and other necessary equipment * Medical, vision, dental, life insurance, AD&D, STD, LTD, RRSP, EAP, and vacation benefits * Career-pathing and advancement opportunities * A dynamic and supportive work environment that encourages growth and development Work Environment and Culture As a remote worker, you'll enjoy the flexibility of working from home while being part of a dynamic and supportive team.Our company culture values innovation, customer satisfaction, and employee well-being. We're committed to creating a work environment that's inclusive, diverse, and respectful of all employees. Equal Opportunity Employer arenaflex is an equal opportunity employer that values diversity and inclusion. We're committed to creating a workplace that's free from discrimination and harassment, and where all employees feel valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer service and working in a dynamic environment, we invite you to apply for this exciting opportunity.Please through our website, and we'll be in touch to discuss your qualifications further. At arenaflex, we're passionate about creating a workplace that's innovative, inclusive, and supportive of all employees. If you're looking for a challenging and rewarding career opportunity, we invite you to of parking innovators.