**Experienced Customer Experience Agent – Overnight Shift – arenaflex**

At arenaflex, we're revolutionizing the way people shop, discover, and connect with each other through our innovative livestream shopping platform. As the largest and fastest-growing marketplace in North America and Europe, we're committed to delivering an exceptional user experience that brings together community, shopping, and entertainment. Our team is passionate about building a culture that values diversity, inclusivity, and growth, and we're looking for like-minded individuals to join our remote co-located team. **About arenaflex** arenaflex is a dynamic and forward-thinking company that's changing the face of e-commerce. We're a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany, and we're committed to our values of community, innovation, and customer-centricity. Our platform is designed to bring people together, and we're constantly innovating to make it easier for buyers and sellers to connect and discover new things. **The Role** We're seeking an experienced Customer Experience Agent to join our team on an overnight shift from 10pm to 7:00am PST. As a key member of our Customer Experience team, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible, and if something goes wrong, you'll be there to make it right. **Key Responsibilities** * Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience * Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner * Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users * Work with other departments to troubleshoot, research, and resolve open questions * Seek out opportunities to eliminate repeat contacts and improve the overall customer experience **You** We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. Here are some key qualities we're looking for: * Open to working an overnight shift from 10pm to 7:00am PST * 2+ years of Support experience handling email and/or chat services * Weekend availability required * Understanding of E-commerce and Marketplace operations * Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom * Obsession with customers and being customer-first * Proactive problem-solver and process-improver * Knowledge of Collectibles is a plus * Bachelor's degree or college experience preferred * Previous start-up experience is a plus **Team Environment** As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that's designed to foster growth, innovation, and creativity. Our team members are passionate about delivering exceptional customer experiences, and we're committed to supporting each other in achieving our goals. **Compensation and Benefits** We offer a competitive salary, benefits, and equity to our Full-Time (Hourly) US-based applicants. The hourly range is $24.04/hour to $28.85/hour, and the final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Here are some of the benefits we offer: * Flexible Time off Policy and holiday pay for working Company-wide Holidays * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance on both food and wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. **Why arenaflex?** We're proud to be an Equal Opportunity Employer, and we value diversity, inclusivity, and growth. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're passionate about delivering exceptional customer experiences and are eager to join a dynamic and forward-thinking company, we encourage you to apply. **Simple Application Process** Ready to join us? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job