Experienced Customer Care Specialist – Remote Customer Support Team at arenaflex

At arenaflex, we're dedicated to providing exceptional customer experiences that leave a lasting impression. As a leading innovator in the hemp industry, we're committed to delivering high-quality products that improve thousands of lives daily. Our team is passionate about making a positive impact, and we're seeking caring and competent customer care representatives to join our dynamic remote team. About arenaflex arenaflex is a pioneering company that has revolutionized the hemp industry with its world-renowned genetics grown 100% in the USA.Founded by the Stanley Brothers of Colorado, arenaflex has established itself as a leader in quality, safety, consistency, and social responsibility. Our mission is to provide products of the highest possible quality while contributing to the sustainability of the communities we serve. Job Summary We're seeking experienced customer care specialists to join our remote team in providing exceptional support to our customers. As a customer care specialist, you'll be the face of arenaflex, assisting customers with all inquiries, providing fair and quick resolutions, and ensuring high customer satisfaction.If you're passionate about delivering exceptional customer experiences and have a caring attitude, we want to hear from you! Key Responsibilities As a customer care specialist at arenaflex, you'll be responsible for: * Assisting current and future customers by answering product, service, and shipping questions while suggesting information about other products and services * Creating and maintaining accurate customer records by recording precise notes and tagging tickets correctly * Resolving product or service problems by clarifying the customer's conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution * Recommending potential products or services to management by collecting customer information and analyzing customer needs * Preparing product and service reports by collecting and analyzing customer information * Contributing to team effort by accomplishing related results as needed * Continuously meeting metrics on all required weekly stats and Simple Weekly Performance Review * Multitasking efficiently answering inquiries via phone, email, and chat simultaneously * Participating in regular team meetings Essential Qualifications To succeed as a customer care specialist at arenaflex, you'll need: * 3 years of experience in a call center or customer service role * Excellent written and verbal communication skills * Continually updated product knowledge and company process knowledge * A caring attitude and quality focus * Strong documentation, listening, and phone skills * Ability to analyze information and resolve conflicts * Multitasking and typing skills (40-45 WPM) * Experience with ZenDesk, Salesforce Service Cloud, and Magento (a plus) Working Environment As a remote customer care specialist, you'll be working from the comfort of your own home, surrounded by a supportive team.Our remote team is a dynamic and collaborative environment, with regular team meetings and opportunities for growth and development. Physical Requirements As a customer care specialist, you'll be required to: * Sit for long periods of time * Use hands to handle ticketing systems and computers * Occasionally stand, walk, and lift/move up to 10-25 lbs * Have close and distance visionCompensation and Benefits arenaflex offers a competitive compensation package, including: * $15.35 - $23.05 per hour * Best-in-class benefits, including medical, dental, and vision options * 3 weeks of paid vacation your first year * Up to 9 weeks paid parental leave * Generous employee discount * Employee stock purchase program * Pet insurance Equal Employment Opportunity arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.If you're passionate about delivering exceptional customer experiences and have a caring attitude, we want to hear from you! to join our dynamic remote team at arenaflex.