**Experienced Customer Care Specialist, FinOps – Deliver Exceptional Service and Drive Business Success at arenaflex**

At arenaflex, we're committed to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're seeking an experienced and motivated Customer Care Specialist, FinOps to join our team. This role is an excellent opportunity for a customer-focused individual to drive business success and deliver exceptional service to our customers. **About arenaflex** arenaflex was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're a leading provider of cloud-based solutions for work execution, and we're dedicated to helping organizations achieve their goals through innovative technology and exceptional customer service. **Job Summary** As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers, providing timely and accurate responses to their inquiries, resolving issues, and ensuring a positive experience. You'll work closely with our FinCare team to provide exceptional service and support to our customers, while also driving business success through your expertise and knowledge. **Key Responsibilities** * Respond to and resolve customer inquiries within 48 hours of receiving the inquiry, prioritizing based on customer impact * Answer customer payment and invoice questions * Assist customers with desired changes to their account * Assist arenaflex employees with questions and problems * Provide a great arenaflex customer experience * Resolve difficult or complicated challenges diplomatically to best assist the customer and arenaflex * Quality of work to include timeliness, completeness, and accuracy * Other tasks as assigned **What We're Looking For** * High School Diploma/GED required * Experience with Service Ticket/Case systems * Experience with ERP systems * Experience with Data Entry * 1+ years of Customer Service experience * Excellent verbal and telephone skills * Type 50+ words per minute with high accuracy * Regular and predictable attendance is a function of the job **Perks & Benefits** * HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees * Equity - Restricted Stock Units (RSUs) with all offers * Lucrative Employee Stock Purchase Program (15% discount) * 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) * Monthly stipend to support your work and productivity * Flexible Time Away Program, plus Incidental Sick Leave * Up to 24 weeks of Parental Leave * Personal paid Volunteer Day to support our community * Opportunities for professional growth and development including access to LinkedIn Learning online courses * Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account * Teleworking options from any registered location in the U.S. (role specific) **Why Join arenaflex?** * arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees * We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia * If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know * At arenaflex, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers * We're looking for people who are driven, authentic, supportive, effective, and honest * You're encouraged to apply even if your experience doesn't precisely match our job description - if your career path has been nontraditional, that will set you apart * At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative - join us! **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a successful career at arenaflex. **What's Next?** If you're excited about this opportunity and want to learn more, please submit your application. We can't wait to hear from you and explore how you can contribute to our team's success. Apply for this job