**Experienced Customer Care Specialist, Commercial Insurance – 100% Remote**
**Join the arenaflex Movement and Revolutionize the Insurance Industry**
Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic, innovative environment where teamwork and collaboration drive success? Look no further! arenaflex, a leading provider of innovative SaaS solutions for tracking, processing, and managing certificates of insurance, is seeking an experienced Customer Care Specialist to join our 100% remote team.
**About arenaflex**
arenaflex is an early industry-leader in the insurance technology space, dedicated to erasing the worry of insurance claims through our cutting-edge solutions. Our purpose is to eliminate the disruptive impact of insurance claims, and our proven track record of national growth and success has impacted hundreds of customers across various industries, including Fortune 100 companies, higher education institutions, construction, logistics, healthcare, property management, and more. arenaflex offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance, providing a single place to view COIs, compliance, and risk reporting for vendors, suppliers, tenants, subcontractors, franchisees, and carriers.
**Our Culture**
We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you'll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that arenaflex's success derives from great teamwork and each individual's exceptional results. Join us on our mission to disrupt, innovate, and lead the industry!
**Position Summary**
The Insurance Customer Care Specialist is responsible for providing best-in-class support to our commercial customers. You will be the front-line resource for our customers, supporting them with system access questions, information verification, tracking, end-user system support, and escalations. A passion for building sustainable customer relationships, resolving customer issues quickly and accurately, while incorporating our Core Values, will be the cornerstones to your success and development. This is a wonderful role for individuals who love building relationships, helping people, and working together with a great team!
**What Makes this a Great Opportunity**
* Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
* Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
* Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
* Great work-life balance, amazing company culture, and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).
**Essential Responsibilities**
* Build sustainable relationships of trust through open and interactive communication with teammates and customers
* Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
* Upload Certificates of Insurance (COIs) into our software program
* Solve and respond to support emails
* Maintain inbound and outbound phone calls
* Ensure accurate tracking of communications
* Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
* Meet personal and team goals for productivity and customer satisfaction
**Required Knowledge & Skills**
* Commercial insurance industry experience required, personal, health, and life insurance will not be applicable
* Experience working with Certificates of Insurance on an entry-level
* Experience working remotely
* 1+ years in a customer support role
* Proficient use of Microsoft Word and Excel
* Experience meeting daily set goals and metrics
* Passion for customer service and serving others
* Excellent verbal and written communication skills
* Ability to multi-task, prioritize, and manage time effectively
* Demonstrated problem-resolution skills and ability to make quick decisions
* Team-oriented, enjoys working together to provide solutions and best-in-class service
**Travel Responsibilities**
* None
**Education Requirements**
* Bachelor's Degree preferred but not required
**Compensation**
* Competitive compensation package
**Location**
* 100% Remote
* We are only able to consider U.S.-based candidates at this time.
**Benefits**
* Medical
* 401k w/match
* Health Savings Account/HSA
* Dental
* Vision
* Short Term Disability Insurance
* Paternity and Maternity leave for expecting parents.
* Pet Insurance (includes pet food, prescriptions, etc.)
* Life Insurance
* Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
* Must be located within the United States to be considered for the role.
**arenaflex is an equal opportunity employer** and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.
All your information will be kept confidential according to EEO guidelines.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity to join our arenaflex team. Don't miss out on the chance to be part of a dynamic, innovative environment where teamwork and collaboration drive success. Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now
Apply Now
Are you passionate about delivering exceptional customer experiences and building long-lasting relationships? Do you thrive in a dynamic, innovative environment where teamwork and collaboration drive success? Look no further! arenaflex, a leading provider of innovative SaaS solutions for tracking, processing, and managing certificates of insurance, is seeking an experienced Customer Care Specialist to join our 100% remote team.
**About arenaflex**
arenaflex is an early industry-leader in the insurance technology space, dedicated to erasing the worry of insurance claims through our cutting-edge solutions. Our purpose is to eliminate the disruptive impact of insurance claims, and our proven track record of national growth and success has impacted hundreds of customers across various industries, including Fortune 100 companies, higher education institutions, construction, logistics, healthcare, property management, and more. arenaflex offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance, providing a single place to view COIs, compliance, and risk reporting for vendors, suppliers, tenants, subcontractors, franchisees, and carriers.
**Our Culture**
We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you'll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that arenaflex's success derives from great teamwork and each individual's exceptional results. Join us on our mission to disrupt, innovate, and lead the industry!
**Position Summary**
The Insurance Customer Care Specialist is responsible for providing best-in-class support to our commercial customers. You will be the front-line resource for our customers, supporting them with system access questions, information verification, tracking, end-user system support, and escalations. A passion for building sustainable customer relationships, resolving customer issues quickly and accurately, while incorporating our Core Values, will be the cornerstones to your success and development. This is a wonderful role for individuals who love building relationships, helping people, and working together with a great team!
**What Makes this a Great Opportunity**
* Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
* Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
* Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
* Great work-life balance, amazing company culture, and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage).
**Essential Responsibilities**
* Build sustainable relationships of trust through open and interactive communication with teammates and customers
* Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
* Upload Certificates of Insurance (COIs) into our software program
* Solve and respond to support emails
* Maintain inbound and outbound phone calls
* Ensure accurate tracking of communications
* Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
* Meet personal and team goals for productivity and customer satisfaction
**Required Knowledge & Skills**
* Commercial insurance industry experience required, personal, health, and life insurance will not be applicable
* Experience working with Certificates of Insurance on an entry-level
* Experience working remotely
* 1+ years in a customer support role
* Proficient use of Microsoft Word and Excel
* Experience meeting daily set goals and metrics
* Passion for customer service and serving others
* Excellent verbal and written communication skills
* Ability to multi-task, prioritize, and manage time effectively
* Demonstrated problem-resolution skills and ability to make quick decisions
* Team-oriented, enjoys working together to provide solutions and best-in-class service
**Travel Responsibilities**
* None
**Education Requirements**
* Bachelor's Degree preferred but not required
**Compensation**
* Competitive compensation package
**Location**
* 100% Remote
* We are only able to consider U.S.-based candidates at this time.
**Benefits**
* Medical
* 401k w/match
* Health Savings Account/HSA
* Dental
* Vision
* Short Term Disability Insurance
* Paternity and Maternity leave for expecting parents.
* Pet Insurance (includes pet food, prescriptions, etc.)
* Life Insurance
* Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
* Must be located within the United States to be considered for the role.
**arenaflex is an equal opportunity employer** and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law.
All your information will be kept confidential according to EEO guidelines.
**Apply Now!**
If you're passionate about delivering exceptional customer experiences and building long-lasting relationships, we encourage you to apply for this exciting opportunity to join our arenaflex team. Don't miss out on the chance to be part of a dynamic, innovative environment where teamwork and collaboration drive success. Apply now and take the first step towards a rewarding career with arenaflex!
Apply Now
Apply Now