**Experienced Customer Care Representative - Onsite: Join arenaflex's Dynamic Team in Brownsville, Texas**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we need your help. As an Experienced Customer Care Representative - Onsite, you'll be the face of our company, providing top-notch service to our clients and helping us build a reputation for excellence. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. **About arenaflex** arenaflex is a global leader in digital business services, dedicated to helping the world's best brands streamline their operations and deliver exceptional customer experiences. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, we're proud to be a force for good in our communities, our clients, and the environment. **Benefits of Working with arenaflex** * Paid Training to help you develop your skills and confidence * Competitive Wages and Benefits Package, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and spend time with loved ones * Employee Wellness and Engagement Programs to support your physical and mental well-being * Opportunities for Career Growth and Advancement in a dynamic and supportive environment **Teleperformance and You** At arenaflex, we believe that our employees are the key to our success. We're committed to creating a culture of inclusion, diversity, and respect, where everyone feels valued and supported. As a Customer Care Representative, you'll be part of a collaborative and engaging team, working together to deliver exceptional customer experiences. You'll have the chance to interact with people from all walks of life, and no two days will be the same. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their skills, and we're proud to offer a range of training and development opportunities to support your career goals. **Responsibilities** As a Customer Service Representative, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include: * Answering inbound telephone calls, chat, email, and reviews in a skills-based environment * Responding to inbound customer and partner digital inquiries, using methods and verbiage defined by management * Answering Operator calls (internal/External) * Providing customers with a clear picture of company products and services * Ensuring that customer requests for reservations and other services are met and confirmed within the guidelines established by management * Sensing and exploiting up-sell opportunities where appropriate * Presenting a positive view of the company and its properties when interacting with customers and fellow employees * Escalating difficult and complex situations to Team Leaders as they arise * Working with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated * Providing Team Leaders with important observations culled from many customer interactions, offering suggestions to improve process, product, or service offerings * Complying with all departmental and company policies, including company business ethics guidelines * Maintaining confidentiality of all company trade secrets and proprietary information * Participating in peer-to-peer coaching and supporting the overall team by assisting on the call center floor **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need: * Two years or more of directly related experience in an inbound contact center or face-to-face customer service or similar customer service role * Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette * Knowledge of property management, reservations, and player tracking systems (e.g. Windsurfer, SHR, HotSOS, SevenRooms, LMS, CMP) is advantageous * Proficiency in basic Windows and MS Office packages is very important * Strong verbal communication skills * Language Requirements: Bilingual (English & Spanish) * Experience handling customer calls in a 24x7 sales-oriented inbound environment * Experience handling reservations or in the casino/hospitality industry is considered a plus * Ability to work flexible schedules based on the needs of the business **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're proud to offer a range of benefits and programs to support your well-being, including: * Paid Time Off * Employee Wellness and Engagement Programs * Opportunities for Career Growth and Advancement * A dynamic and supportive work environment **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Simple Application Process** Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon! Apply for this job