**Experienced Customer Care Professional - Platinum**

Join arenaflex, a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. As a Customer Care Professional - Platinum, you'll be the face of our company, creating positive interactions with our customers every day. You'll have the opportunity to grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service. **About arenaflex** arenaflex is a brand built on going above and beyond to provide the best customer experience. We're a company that values our colleagues and their loved ones, offering benefits and programs that support their holistic well-being. Our commitment to customer service is unparalleled, and we're looking for exceptional colleagues to join our team. **Role & Responsibilities** As a Customer Care Professional - Platinum, you'll be responsible for delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment. You'll consult with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure. Your key responsibilities will include: * Consistently delivering extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a Customer First mentality * Consulting with customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of our services and acknowledging customer tenure * Adding value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty * Utilizing your "service-oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand * Responsible for case intake, analyzing fraud and dispute cases, and sharing case outcomes to protect the interests of our organization and our customers * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Minimum Qualifications** To be successful in this role, you'll need to possess the following minimum qualifications: * Strong written and communication skills to be able to converse effectively and naturally with our customers to deepen client relationships and drive satisfaction * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations * Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call * Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy * Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Driven to please by providing the ultimate experience for our customers on every interaction * Timeliness and reliability **Preferred Skills** While not required, the following preferred skills will make you a strong candidate for this role: * Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and problem-solving skills * Customer service and consultative sales environment experience preferred * Passion for consultative sales, recommending products or solutions tailored to each customer * Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end **Additional Requirements** As a Customer Care Professional - Platinum, you'll be required to: * Work a flexible schedule, including evenings, weekends, and holidays * Work in a hybrid environment, with a combination of in-office and virtual days * Meet and exceed performance goals, including sales rates, quality goals, compliance regulations, and productivity targets, & customer performance metrics **Compensation & Benefits** As a valued member of our team, you'll receive a competitive salary, bonus incentives, and a comprehensive benefits package, including: * Competitive base salary: $20.00 to $22.25 hourly * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment & Culture** arenaflex is committed to creating a diverse and inclusive work environment that values and respects our colleagues and their contributions. We believe in the importance of work-life balance and offer flexible scheduling options to support our colleagues' needs. Our company culture is built on a foundation of trust, respect, and open communication, and we're committed to providing a safe and supportive work environment for all colleagues. **Why Join arenaflex?** At arenaflex, we're passionate about delivering exceptional customer experiences and building long-term relationships with our customers. We're committed to creating a culture of innovation, collaboration, and continuous learning, and we're looking for talented colleagues to join our team. If you're passionate about customer service, have a strong work ethic, and are committed to excellence, we want to hear from you! **How to Apply** If you're ready to take your career to the next level and join a team of passionate and dedicated colleagues, apply now! We can't wait to hear from you and learn more about your qualifications and experience. Apply Now! 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