**Experienced Customer Care Associate – Group Orders**
At arenaflex, we're revolutionizing the way companies feed their employees while making a positive impact on local communities. Our innovative food ordering platform allows employees to place meal orders with their favorite restaurants, and for every meal ordered, we donate a meal to those in need through partnerships with organizations like Feeding America and City Harvest. With over 10 million meals donated to date, we're on a mission to bring do-good, feel-good eating to the world.
As a Customer Care Associate – Group Orders at arenaflex, you'll play a vital role in ensuring the highest level of support for our Group Order clientele. You'll receive comprehensive training to become an expert on our order platform, restaurant dynamics, and customer support best-practices. This specialized role requires a unique blend of technical expertise, communication skills, and problem-solving abilities. If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, this is the perfect opportunity for you!
**About arenaflex**
arenaflex is a leading food ordering platform that's changing the way companies feed their employees. Our platform allows employees to place meal orders with their favorite restaurants, and for every meal ordered, we donate a meal to those in need. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good.
**What You'll Do**
As a Customer Care Associate – Group Orders, you'll be responsible for:
* Working directly with our restaurant partners to resolve real-time order-related issues
* Responding to customer emails and phone calls in a fast-paced, time-critical manner
* Ensuring that Group Order operations, procedures, and systems are adhered to
* Constructively handling or supervising order escalations and customer complaints
* Working with management and leadership to develop and improve methods and strategies to support rapid team and platform growth
* Being a resource to both our prestigious clients and valued restaurant partners regarding all aspects of daily Group Order operations
**Required Skills & Experience**
To succeed in this role, you'll need:
* Excellent phone skills – you feel comfortable and confident with on-the-phone work
* Empathy – you're able to identify with customer dilemmas and assist in a competent and compassionate manner
* Collaborative – you're excited to work with a close-knit team that strives to achieve common goals on a daily basis
* Assertive – you'll be entrusted to uphold arenaflex standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
* Meticulous written and verbal communication skills – you're able to assess and respond succinctly, relevantly, and professionally to customer emails
* Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
* Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
**What We Offer**
At arenaflex, we're committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $45k - $54k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
Salary is just one component of arenaflex's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. We're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture – we've seen the results!
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. At arenaflex, we're proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].
Don't miss this chance to join a team that's making a real difference in the world. Apply now to become a Customer Care Associate – Group Orders at arenaflex!
**Apply Now**
Apply Now
As a Customer Care Associate – Group Orders at arenaflex, you'll play a vital role in ensuring the highest level of support for our Group Order clientele. You'll receive comprehensive training to become an expert on our order platform, restaurant dynamics, and customer support best-practices. This specialized role requires a unique blend of technical expertise, communication skills, and problem-solving abilities. If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, this is the perfect opportunity for you!
**About arenaflex**
arenaflex is a leading food ordering platform that's changing the way companies feed their employees. Our platform allows employees to place meal orders with their favorite restaurants, and for every meal ordered, we donate a meal to those in need. We're proud to have been recognized as Inc. Magazine's Best in Business (twice), Crain's Best Places to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Foundation’s 2023 Citizens Awards for companies operating as a force for good.
**What You'll Do**
As a Customer Care Associate – Group Orders, you'll be responsible for:
* Working directly with our restaurant partners to resolve real-time order-related issues
* Responding to customer emails and phone calls in a fast-paced, time-critical manner
* Ensuring that Group Order operations, procedures, and systems are adhered to
* Constructively handling or supervising order escalations and customer complaints
* Working with management and leadership to develop and improve methods and strategies to support rapid team and platform growth
* Being a resource to both our prestigious clients and valued restaurant partners regarding all aspects of daily Group Order operations
**Required Skills & Experience**
To succeed in this role, you'll need:
* Excellent phone skills – you feel comfortable and confident with on-the-phone work
* Empathy – you're able to identify with customer dilemmas and assist in a competent and compassionate manner
* Collaborative – you're excited to work with a close-knit team that strives to achieve common goals on a daily basis
* Assertive – you'll be entrusted to uphold arenaflex standards of service, and must feel comfortable standing tall when communicating to both customers and restaurant partners
* Meticulous written and verbal communication skills – you're able to assess and respond succinctly, relevantly, and professionally to customer emails
* Coachable – you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development
* Dynamic – you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation
**What We Offer**
At arenaflex, we're committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $45k - $54k per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
Salary is just one component of arenaflex's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. We're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture – we've seen the results!
**Join Our Team**
If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity. At arenaflex, we're proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].
Don't miss this chance to join a team that's making a real difference in the world. Apply now to become a Customer Care Associate – Group Orders at arenaflex!
**Apply Now**
Apply Now