**Experienced Customer Care Advocate - Utica**

Join blithequark's dynamic Customer Care team in Utica, where you'll have the opportunity to make a meaningful impact on the lives of our customers and business partners. As a Customer Care Advocate, you'll be the face of blithequark, providing exceptional service and support to our members and providers. If you're passionate about delivering outstanding customer experiences, we want to hear from you! **About blithequark** blithequark is a leading healthcare insurance and services provider, dedicated to fostering a culture of diversity, inclusion, and innovation. Our mission is to provide leading-edge healthcare solutions that meet the evolving needs of our communities. We're committed to attracting and retaining top talent from diverse backgrounds, and we're excited to welcome you to our team! **Job Summary** As a Customer Care Advocate, you'll be responsible for resolving customer inquiries and concerns in a professional, efficient, and timely manner. You'll provide service to customers and business partners via telephone, walk-in, mail, fax, web chat, off-phone work, and email. You'll also be responsible for documenting, researching, and interpreting customer inquiries, as well as providing outreach related to claims, onboarding, effectuation, retention, and provider inquiries. **Key Responsibilities** * Provide exceptional customer service to customers and business partners via multiple channels, including telephone, walk-in, mail, fax, web chat, off-phone work, and email. * Resolve customer inquiries and concerns in a professional, efficient, and timely manner, ensuring high-quality service and satisfaction. * Document, research, and interpret customer inquiries, ensuring accurate and efficient resolution. * Provide outreach related to claims, onboarding, effectuation, retention, and provider inquiries. * Develop effective internal working relationships for improved communication and collaboration. * Share ideas and solutions to improve processes, procedures, and systems. * Consistently demonstrate high standards of integrity, supporting blithequark's mission and values. * Maintain high regard for member privacy in accordance with corporate privacy policies and procedures. * Regularly attend meetings, training, and skill development to support career path and individual development plans. **Essential Qualifications** * High School diploma or equivalent required. * Customer service experience preferred. * Ability to multitask, actively listening to customers, navigating screens on the computer, typing call documentation, and speaking to customers simultaneously. * Excellent computer skills, including the ability to navigate in a Windows environment, working between multiple programs and applications at the same time. * Adept at communicating effectively and diplomatically while working as a collaborative team member. * Organizational, reasoning, and problem-solving skills. * Strong organizational skills and ability to prioritize, multitask, and work in a fast-paced environment, remaining professional and focused under multiple pressures and demands. **Preferred Qualifications** * Bi-lingual English/Spanish required (must have ability to speak Spanish fluently). * Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of 12 months. * Completed training on all parts of scheduling unit. * Ability to efficiently resolve complex and escalated issues with minimal direction. * Advanced system and navigational skills. * Expanded communication skills across multiple channels, including voicemail, email, web chat, outbound calls, membership growth, retention, etc. **Career Growth Opportunities** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Care Advocate, you'll have the opportunity to: * Participate in ongoing training and skill development to support career path and individual development plans. * Take ownership and accountability for issue identification and resolution, with minimal supervision. * Develop effective internal working relationships for improved communication and collaboration. * Share ideas and solutions to improve processes, procedures, and systems. * Consistently demonstrate high standards of integrity, supporting blithequark's mission and values. **Work Environment and Company Culture** blithequark is a dynamic and inclusive workplace, where diversity and innovation thrive. Our employees are united by our Lifetime Way Values & Behaviors, which include compassion, pride, excellence, innovation, and having fun! We offer a competitive compensation and benefits package, including: * Competitive salary range: $18.22 - $23.89 per hour. * Participation in group health and/or dental insurance. * Retirement plan. * Wellness program. * Paid time away from work. * Paid holidays. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to attracting and retaining top talent from diverse backgrounds. We welcome applications from all qualified candidates, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you're passionate about delivering outstanding customer experiences and want to join a dynamic team, apply now! Visit our website at [insert website URL] and submit your application. We can't wait to hear from you! **Note:** There may be opportunity for remote work within all jobs posted by the blithequark Talent Acquisition team. This decision is made on a case-by-case basis. Apply for this job