**Experienced Crisis Intervention Specialist – Remote Chat/Text Crisis Support for arenaflex**

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we encourage you to apply for the Crisis Intervention Specialist position at arenaflex. As a Crisis Intervention Specialist, you will play a vital role in providing critical support to individuals in crisis, helping them navigate through difficult times and connect them with the resources they need. **About arenaflex** arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we are committed to providing high-quality services that address the unique needs of individuals, families, and communities. Our organization is built on a trauma-informed approach, recognizing the impact of trauma on individuals and communities, and working to strengthen resilience and promote healing. **Job Summary** We are seeking an experienced Crisis Intervention Specialist to join our remote team, working on a 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Intervention Specialist, you will be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. While interactions begin online, this position may also support telephonic intervention if an individual prefers or needs continued support to ensure safety. **Key Responsibilities** * Provide telephonic or chat clinical screenings and risk assessments * Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs * Conduct follow-up calls for individuals deemed moderate to high risk for suicide * Meet the ethical and clinical standards in compliance with all accreditation * Actively participate in ongoing supervision, training, and team meetings * Assist in administrative tasks as needed **Essential Qualifications** * Bachelor's degree in behavioral science, Psychology, Social Work, or related field * Certified Peer Recovery Specialist (CPRS) certification * Six months to one year of related crisis experience * Strong communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Familiarity with crisis intervention and suicide prevention principles * Knowledge of community resources and service linkage **Preferred Qualifications** * Master's degree in behavioral science, Psychology, Social Work, or related field * Experience working in a crisis intervention or suicide prevention setting * Certification in crisis intervention, such as QPR or ASIST * Bilingual or multilingual skills **Skills and Competencies** * Effective communication and interpersonal skills * Strong customer service skills and professional etiquette * Ability to work in a team environment and provide support to colleagues * Strong problem-solving and critical thinking skills * Ability to maintain confidentiality and handle sensitive information * Familiarity with electronic health records (EHRs) and other software systems **Career Growth Opportunities and Learning Benefits** * Opportunities for professional growth and development in a dynamic and supportive environment * Access to ongoing training and education in crisis intervention and suicide prevention * Collaborative and inclusive team environment * Recognition and rewards for outstanding performance and contributions to the organization **Work Environment and Company Culture** * Remote work environment with flexible scheduling * Collaborative and inclusive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions to the organization * arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion **Compensation, Perks, and Benefits** * Competitive salary range: $19.10 - $26.80 * Comprehensive benefits package, including medical, dental, and vision health coverage * Flexible spending and health savings accounts * 403(b) retirement plan with company match * Paid time off and ten paid holidays * AD&D insurance, life insurance, and long-term disability (company-paid) * Diversity, equity, and inclusion employee resource groups * Continuing education opportunities * Employee assistance program **How to Apply** If you are passionate about making a difference in people's lives and are looking for a dynamic and supportive work environment, we encourage you to apply for the Crisis Intervention Specialist position at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job