**Experienced Crisis Counselor – Statewide 988 Chat/Text Specialist, 2nd Shift**
At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our dynamic, well-established organization endorses an organizational culture built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.
**Job Summary:**
We're seeking an experienced Crisis Counselor to join our 24/7/365 high-volume, suicide prevention-focused team as a Statewide 988 Chat/Text Specialist. This role will involve answering statewide 988 chat/texts and conducting brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. The ideal candidate will possess excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging, and the ability to multitask in a high-stress environment.
**About the Role:**
As a Crisis Counselor on our team, you'll be responsible for:
* Demonstrating a high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments
* Answering crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
* Conducting follow-up calls for individuals who are deemed moderate to high risk for suicide
* Meeting the ethical and clinical standards in compliance with all accreditation
* Actively participating in ongoing supervision, training, and team meetings
* Demonstrating high-level customer service skills and professional etiquette
* Demonstrating knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
* Promoting a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large
* Assisting in administrative tasks as needed
**Requirements:**
* Bachelor's degree in behavioral science, Psychology, Social Work, or a related field
* Six months to one year of crisis experience preferred
* Certified Peer Recovery Specialist certification may be considered in lieu of a degree
* Excellent computer skills and ability to communicate effectively through written communication/instant messaging
* Ability to multitask in a high-stress environment
* Strong customer service skills and professional etiquette
* Knowledge of suicide assessments and crisis intervention
* Ability to work in a remote setting with occasional in-person meetings
**Work Environment and Culture:**
As a Crisis Counselor on our team, you'll be working in a fully remote setting with occasional in-person meetings. Our team is dedicated to providing a supportive and inclusive environment that encourages collaboration, creativity, and growth. We're committed to delivering care that changes people's lives, and we're looking for individuals who share our passion and values.
**Benefits:**
* Medical, dental, and vision health coverage
* Flexible Spending and Health Savings Accounts
* 403b retirement plan with company match
* Paid time off and ten paid holidays
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
* Diversity, Equity, and Inclusion employee resource groups
* Continuing education opportunities
* Employee Assistance Program
**Compensation:**
* Pay range: $20.05-$28.10 per hour
**How to Apply:**
If you're passionate about delivering care that changes people's lives and are committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**About arenaflex:**
arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At arenaflex, we're committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe, and welcomed.
**Join our team and make a difference in people's lives!**
**Job Summary:**
We're seeking an experienced Crisis Counselor to join our 24/7/365 high-volume, suicide prevention-focused team as a Statewide 988 Chat/Text Specialist. This role will involve answering statewide 988 chat/texts and conducting brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. The ideal candidate will possess excellent computer skills, a proven ability to communicate effectively through written communication/instant messaging, and the ability to multitask in a high-stress environment.
**About the Role:**
As a Crisis Counselor on our team, you'll be responsible for:
* Demonstrating a high level of clinical knowledge and skill in providing telephonic or chat clinical screenings and risk assessments
* Answering crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
* Conducting follow-up calls for individuals who are deemed moderate to high risk for suicide
* Meeting the ethical and clinical standards in compliance with all accreditation
* Actively participating in ongoing supervision, training, and team meetings
* Demonstrating high-level customer service skills and professional etiquette
* Demonstrating knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
* Promoting a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large
* Assisting in administrative tasks as needed
**Requirements:**
* Bachelor's degree in behavioral science, Psychology, Social Work, or a related field
* Six months to one year of crisis experience preferred
* Certified Peer Recovery Specialist certification may be considered in lieu of a degree
* Excellent computer skills and ability to communicate effectively through written communication/instant messaging
* Ability to multitask in a high-stress environment
* Strong customer service skills and professional etiquette
* Knowledge of suicide assessments and crisis intervention
* Ability to work in a remote setting with occasional in-person meetings
**Work Environment and Culture:**
As a Crisis Counselor on our team, you'll be working in a fully remote setting with occasional in-person meetings. Our team is dedicated to providing a supportive and inclusive environment that encourages collaboration, creativity, and growth. We're committed to delivering care that changes people's lives, and we're looking for individuals who share our passion and values.
**Benefits:**
* Medical, dental, and vision health coverage
* Flexible Spending and Health Savings Accounts
* 403b retirement plan with company match
* Paid time off and ten paid holidays
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
* Diversity, Equity, and Inclusion employee resource groups
* Continuing education opportunities
* Employee Assistance Program
**Compensation:**
* Pay range: $20.05-$28.10 per hour
**How to Apply:**
If you're passionate about delivering care that changes people's lives and are committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**About arenaflex:**
arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At arenaflex, we're committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe, and welcomed.
**Join our team and make a difference in people's lives!**