Experienced Commercial Customer Service Support Specialist - Battery-Powered Outdoor Power Tools Industry

Join blithequark, a Leader in Battery-Powered Outdoor Power Tools At blithequark, we're revolutionizing the outdoor power tools industry with our cutting-edge battery-powered technology. As a pioneer in the market, we're committed to delivering high-quality products that cater to the needs of DIY consumers and landscaping professionals alike. Our extensive range of products includes 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, as well as corded equipment and power tools. We're seeking an experienced Commercial Customer Service Support Specialist to join our team in Valencia, CA. As a key member of our customer service team, you'll be responsible for providing exceptional support to our commercial customers, including end-users, dealers, distributors, and our sales team. About the Role The Commercial Customer Service Support Specialist at blithequark is a critical role that requires a unique blend of technical expertise, business acumen, and exceptional communication skills. You'll be the primary point of contact for our commercial customers, addressing complex and non-routine issues, and providing timely and accurate responses to their inquiries. Key Responsibilities Develop and maintain positive relationships with assigned customers by resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas, and maintaining regular phone and email contact. Respond promptly and courteously to telephone inquiries, answering questions regarding pricing, customer setups, and delivery, and coordinating with warehouse teams for outbound shipment needs. Utilize SAP S/4HANA for Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery, and Shipment. Communicate frequently with customers, dealers, and field reps on various contractual issues and questions, referring unresolvable issues to the team leader and building long-term relationships with key stakeholders. Optimize the use of Salesforce, drive compliance, and maximize team performance. Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly. Work internally with other business functions, including After Sales and Service, Purchasing, Product Management, Marketing, and Finance, to research and resolve complex issues. Maintain a working knowledge of all parts through training and continuing education opportunities provided by the company. Assign Service Solutions Salesforce cases in the queue based on territory. Facilitate discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively. Participate in new dealer cold calling and onboarding. Manage the existing dealer base in the territory from an administrative perspective, including Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support. Essential Qualifications To succeed in this role, you'll need: Bilingual skills in English and Spanish. Excellent communication skills, both verbal and written, with the ability to present a professional, friendly, and helpful image. Strong critical thinking skills, with the ability to multitask and cross-train in other tasks. A willingness to continual learning and skill development. Demonstrated effective teamwork and interpersonal skills, with the ability to receive direction from supervisors or team members. Salesforce experience is desirable. SAP S/4HANA experience is desirable. Related industry experience in OPE, material handling, or automotive is a plus. Education and Experience We're looking for candidates with: A Bachelor's degree in a related field, such as Business Administration, Business Operations, or Logistics. A High School Diploma/GED, with relevant experience in customer service or a related field. What We Offer At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a member of our team, you'll enjoy: Competitive compensation and benefits package. Opportunities for career growth and professional development. A dynamic and collaborative work environment. Access to cutting-edge technology and training. A culture that values diversity, equity, and inclusion. Why Join blithequark? By joining blithequark, you'll become part of a pioneering company that's revolutionizing the outdoor power tools industry. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and driving business growth. If you're a motivated and customer-focused individual with a passion for technology and innovation, we encourage you to apply for this exciting opportunity. blithequark is an Equal Employment Opportunity (EEO) employer, committed to diversity, equity, and inclusion in the workplace. We welcome applications from candidates of all backgrounds and perspectives. If you're ready to join a dynamic team and take your career to the next level, we look forward to hearing from you. Apply now to become a part of the blithequark team! Apply for this job