**Experienced Call Center Representative – Customer Service Professional for arenaflex**

**Job Summary:** Join arenaflex, a leading provider of high-quality nutritious meals to seniors, children, military, and emergency response, as an Experienced Call Center Representative. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, processing customer orders and deliveries, and driving customer satisfaction through voice, chat, and/or email communications. If you are a compassionate and skilled customer service professional with a passion for impacting the lives of others, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex has been creating and delivering high-quality nutritious meals for over forty-five years. Our commitment to excellence is reflected in our flavorful menus tailored to our clients' palettes, our unmatched delivery service, and our One Team attitude. We are dedicated to making a positive impact on the lives of our customers and employees alike. **Job Responsibilities:** As an Experienced Call Center Representative, you will be responsible for: * Processing inbound and outbound customer calls and member orders in a timely and efficient manner * Liaising with our Delivery Care Agents, customers, agencies, and Case Managers to ensure seamless communication and resolution of customer inquiries * Understanding and striving to meet or exceed outlined metrics while providing excellent customer service * Driving customer satisfaction through voice, chat, and/or email communications * Data Entry of customer orders into our company's ERP and other programs * Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience * Participating in ongoing training and development to enhance customer service skills and knowledge **Requirements:** To be successful in this role, you will need: * 18+ years of age and a minimum of a high school diploma * Ability to pass a criminal background check and drug screening * Basic knowledge of Microsoft Office, including Word and Excel * Ability to organize and manage multiple priorities * Strong customer orientation and focus * Strong and accurate data entry skills * Good verbal and written communication skills * Ability to work in a fast-paced environment * Attention to detail and dependability * Prior customer service or call center experience is preferred but not required * Bilingual skills are preferred, with a $.50 per hour differential paid **Sales Skills:** As an Experienced Call Center Representative, you will have the opportunity to develop your sales skills and contribute to the growth of our business. You will need: * Experience with soft sales techniques, including upselling and cross-selling * Ability to identify customer needs and recommend appropriate products or services * Strong persuasion and negotiation skills * Proven track record of meeting or exceeding sales targets in a customer service environment **Technical Requirements:** To perform this role, you will need: * A minimum of one or two 19-inch or larger monitors (two are recommended) * Headset with microphone, mice, keyboard, etc. * Internet Speed with a minimum of 5.0 MB upload speed and 10 MB download speed * Internet provider must be highly stable with a packet loss and latency under 100ms * DSL or Broadband services required **Employee Benefits:** As an arenaflex employee, you will enjoy: * Hands-on, 100% paid Training * Mon-Friday work week * After a 90-day probationary period, arenaflex offers its employees the following benefits: + Medical, Dental, Vision, Life Insurance, 401K + All major holidays are paid days off for all employees + 10 PTO days within your first 12 months **Incentive Program:** arenaflex's Customer Care Center has an incentive program designed to award monetary incentives to agents who meet and exceed specified productivity metrics and quality goals. The program creates opportunities for Care Center agents to increase their hourly wage as they strive to meet challenging efficiency and quality goals. **Physical Demands:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets, and bend or stand as necessary. **Diversity and Inclusion:** arenaflex believes in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to our company. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. **Equal Opportunity Statement:** arenaflex offers equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Drug-Free Work Place / Equal Opportunity / Affirmative Action Employer:** arenaflex is a drug-free work place and an equal opportunity employer. We are committed to providing a safe and healthy work environment for all employees. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website. **Note:** Only Arkansas residents are eligible to apply for this position. Apply for this job