Experienced Bilingual Outbound Customer Service Advocate for Dynamic Healthcare Environment – Delivering Personalized Support and Education to Members and Providers

Welcome to blithequark At blithequark, we are dedicated to transforming the lives of our 28 million members by providing exceptional customer service and support. As a diversified, national organization, we offer a unique blend of competitive benefits, flexible work arrangements, and opportunities for professional growth and development. Our team of customer care professionals is the backbone of our organization, and we are seeking an experienced and bilingual Outbound Customer Service Advocate to join our dynamic team. Job Overview As an Outbound Customer Service Advocate at blithequark, you will play a critical role in delivering education and information to our members and providers. Your primary responsibility will be to make outbound calls to provide timely, accurate, and personalized support, ensuring a successful experience for all stakeholders. You will be the front-line support for various member and provider inquiries, requests, and concerns, and will escalate calls as needed to ensure prompt resolution. Key Responsibilities Reach out to members and/or providers for educational or informational purposes to help support solutions or concerns Escalate calls in the event providers are unable to deliver solutions Serve as the front-line support on various member and/or provider inquiries, requests, or concerns Assist with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers Maintain performance and quality standards based on established contact center metrics Expand knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research Document information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance Perform other duties as assigned Comply with all policies and standards Requirements and Qualifications To be successful in this role, you will need to possess a High School diploma or GED, and have 1-2 years of related experience in a contact center environment. Vocational or technical education in addition to prior work experience is also desirable. You should be fluent in Spanish, with excellent communication and interpersonal skills. Your ability to work in a fast-paced environment, think critically, and problem-solve will be essential in this role. Essential Qualifications High School diploma or GED 1-2 years of related experience in a contact center environment Fluency in Spanish Excellent communication and interpersonal skills Ability to work in a fast-paced environment Critical thinking and problem-solving skills Preferred Qualifications Vocational or technical education in addition to prior work experience Experience in a healthcare or insurance environment Knowledge of contact center metrics and quality standards Experience with Customer Relationship Management (CRM) applications Skills and Competencies To excel in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Ability to work in a fast-paced environment Critical thinking and problem-solving skills Attention to detail and ability to maintain accuracy Ability to work independently and as part of a team Adaptability and flexibility in a changing environment Strong analytical and problem-solving skills Ability to maintain confidentiality and handle sensitive information Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As an Outbound Customer Service Advocate, you will have access to a range of training and development opportunities, including on-the-job training, continuous learning education, and vocational or technical education. You will also have the opportunity to expand your knowledge and skills, and take on new challenges and responsibilities as you grow in your career. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and inclusive work culture. We offer a range of benefits, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Compensation and Benefits We offer a competitive pay range of $17.17 - $26.97 per hour, depending on experience and qualifications. Our comprehensive benefits package includes health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. We also offer a range of incentives and rewards for outstanding performance. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. As an Outbound Customer Service Advocate at blithequark, you will have the chance to make a real difference in the lives of our members and providers, and to grow and develop your career in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and take your career to the next level. Apply for this job