**Experienced Bilingual English / Spanish Customer Service Representative – Telecommute Opportunity**

Are you a highly motivated and customer-centric individual fluent in both English and Spanish? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a global organization dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Bilingual English / Spanish Customer Service Representative, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. **About blithequark** blithequark is a leading health and well-being company that is committed to helping people live healthier lives and making the health system work better for everyone. With a diverse team of talented professionals, we strive to create a culture guided by inclusion, innovation, and compassion. Our mission is to empower individuals and communities to achieve their full potential, and we believe that everyone deserves access to quality care, regardless of their background or circumstances. **The Opportunity** As a Bilingual English / Spanish Customer Service Representative, you will be part of a dynamic team that is dedicated to providing exceptional service to our customers. You will be responsible for answering incoming phone calls, identifying customer needs, and providing solutions to complex issues. With your fluency in both English and Spanish, you will be able to connect with customers from diverse backgrounds and provide them with the support and resources they need to navigate our health plans. **Key Responsibilities** * Answer 50-70 incoming phone calls per day from customers and identify the type of assistance they need * Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems * Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed * Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues * Provide exceptional customer service and create positive experiences for callers on an hourly basis **Essential Qualifications** * High School Diploma / GED * Must be 18 years of age or older * Bilingual fluency in English and Spanish * 1 year of customer service experience * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work full-time (40 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 5:30pm EST **Preferred Qualifications** * 1 year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools * Health care experience **Telecommuting Requirements** * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy * Must live in a location that can receive a blithequark approved high-speed internet connection or leverage an existing high-speed internet service * All employees working remotely will be required to adhere to blithequark's Telecommuter Policy **Compensation and Benefits** * Pay is based on several factors, including local labor markets, education, work experience, certifications, etc. * In addition to your salary, we offer a comprehensive benefits package, including: + Incentive and recognition programs + Equity stock purchase + 401k contribution + Comprehensive health insurance + Paid time off and holidays + Professional development opportunities * The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Bilingual English / Spanish Customer Service Representative, you will have access to a range of training and development opportunities, including: * On-the-job training and coaching * Ongoing education and training programs * Mentorship and career development opportunities * Access to our internal career development platform, which provides resources and tools to help you advance your career **Work Environment and Company Culture** blithequark is committed to creating a culture that is guided by inclusion, innovation, and compassion. Our team is dedicated to making a positive impact on the communities we serve, and we believe that everyone deserves access to quality care, regardless of their background or circumstances. As a Bilingual English / Spanish Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and making a difference in people's lives. **How to Apply** If you are a highly motivated and customer-centric individual who is fluent in both English and Spanish, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. **Drug-Free Workplace** blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. **Application Deadline** This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job