Customer Service Representative - Auto Claims

Intact is a company dedicated to helping people, businesses, and society prosper. They are seeking a Customer Service Representative for their Claims Department to provide exceptional service to clients in a call centre environment, resolving inquiries and documenting claims accurately.ResponsibilitiesBe a subject matter expert on our policies, products, services, and initiativesAnswer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move requests forwardAccurately and clearly document files to reflect conversations and actions taken on claimsWillingness to initiate difficult conversations with empathy and clarity regarding policy, insurance coverage, or operational challengesEnsure that daily call centre metrics are met while taking a high volume of inbound callsProvide quality customer service, maintaining low hold times, and documenting files in a clear and concise mannerExecute multiple tasks aligning with changing priorities and time-sensitive deadlinesThis is a fast-evolving environment, and other ad hoc duties could be assigned to youSkillsLiving the Intact Values: Integrity, Respect, Customer-driven, Excellence and Generosity with customers, peers, and vendors is vitalSelf-motivated, resourceful, and resilient to overcome various situations is essentialSuperior organizational skills, results-oriented, and agility to navigate an environment where you must think on your feetExcellent listening and communication skills with the ability to foster strong working relationshipsMust be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, and Statutory holidaysNo Canadian work experience required however must be eligible to work in CanadaCustomer service and sales experience preferredInsurance experience is considered an assetBenefitsFlexible work arrangements and a hybrid work modelPossibility to purchase up to 5 extra days off per yearMultiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much moreShare plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)5%Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.Our pension offerings provide flexibility and long-term security for our employees beyond their careers.The opportunity to receive guaranteed income for life via our defined benefit pension plan.Company OverviewWe created a purpose-driven company based on Values and a belief that insurance is about people, not things. It was founded in 1809, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://www.intactfc.com.



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