**Experienced Bilingual Customer Support Specialist – Online Chat (Contract) for Prayer and Meditation App**

Are you passionate about delivering exceptional customer support and passionate about helping people grow closer to God? Do you have a strong fluency in English and bilingual skills in Spanish and/or Portuguese? If so, we invite you to join our dynamic team at blithequark as a full-time contractor for a 4-month contract with the opportunity to renew based on performance. **About blithequark** blithequark is a pioneering prayer and meditation app that combines the beauty of the Church's spirituality with world-class product and content execution. Our mission is to help people find peace and grow deeper in their relationship with God. With over 15 million downloads and 250,000 5-star reviews, we're on a mission to make a meaningful impact on people's lives. **Why Join Our Team?** As a Customer Support Specialist at blithequark, you'll be part of a fast-paced and dynamic team that's passionate about making a difference. You'll have the opportunity to: * Work on a mission-driven project that's impacting lives * Contribute to building a world-class product and content execution * Collaborate with a talented team of professionals who share your passion for customer support * Enjoy a competitive compensation package and flexible work arrangements * Develop your skills and expertise in customer support, communication, and problem-solving **Responsibilities** As a Customer Support Specialist, you'll be responsible for: * Answering live chat messages and supporting the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese * Collecting and relaying customer feedback to the rest of the blithequark team * Identifying potential issues and coordinating appropriately with the Development team * Supporting other Customer Support projects as necessary **Requirements** To be successful in this role, you'll need: * Strong fluency in English and bilingual skills in Spanish and/or Portuguese * A minimum of 3 years of experience in Customer Support/Service * Proficiency in software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk (a plus) * Coding knowledge is not required but is a plus * A reliably strong internet connection (at least 10 MB/s) * Flexibility to work various shifts, including evenings and weekends, if needed **What We're Looking For** We're looking for someone who is: * Passionate about our mission and values * Experienced in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese * Able to learn quickly and adapt to new situations * Tech-savvy and able to navigate our software and tools * A team player who is comfortable working in a fast-paced environment **What We Offer** * Competitive compensation package * Flexible work arrangements, including remote work options * Opportunities for growth and professional development * A dynamic and supportive team environment * The chance to make a meaningful impact on people's lives **How to Apply** If you're passionate about customer support and passionate about helping people grow closer to God, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to connecting with you! **About the Contract** This is a full-time contractor position for a 4-month contract with the opportunity to renew based on performance. The position requires 30-40 hours of work per week, with flexibility to work various shifts, including evenings and weekends, if needed. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. **Contact Information** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to connecting with you! Apply for this job