**Experienced Bilingual Customer Service Representative – Commercial Energy Customer Care**

Are you a customer-focused professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong ability to multitask, work independently, and thrive in a team-oriented setting? If so, we invite you to join blithequark's dynamic Commercial Energy Customer Care team as a Bilingual Customer Service Representative. **About blithequark** blithequark is an 8(a), WOSB, LGBTE, and WBE owned management consulting firm founded in 1990. We pride ourselves on blending the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Our commitment to excellence, diversity, and equality has enabled us to build a reputation as a trusted partner in the industry. **Job Summary** As a Bilingual Customer Service Representative, you will play a critical role in delivering an exceptional customer experience within the commercial energy business in MS. You will work closely with our dedicated energy team to provide prompt and accurate processing of energy efficiency applications, offer overall customer service in a specialized and technical environment, and support our utility clients and their customers through various channels. If you are a motivated and customer-oriented professional with a strong ability to focus on incoming and repetitive data, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Engage in non-scripted customer interactions via phone, email, and software chat application to provide exceptional customer service and support. * Conduct professional outreach to customers and program participants to resolve inquiries and program questions. * Review and assist customers with energy application inquiries and program questions, ensuring accurate and timely processing. * Perform other administrative duties as assigned, including data entry, database navigation, and back-office processing support. * Collaborate with team members to achieve shared goals and objectives, promoting a positive and inclusive work environment. **Essential Qualifications** * High school diploma or equivalent required. * 2+ years of professional work experience, preferably in business processing, back-office, sales, or customer service. * Proficiency in MS Word, Excel, and other programs within the MS Office Suite. * Ability to pass a background check. **Preferred Qualifications** * Previous experience in business processing or back-office environments, with a strong ability to accurately process applications in a highly repetitive processing environment. * Sales or customer service experience, with a proven track record of delivering exceptional customer experiences. * Computer skills, including data entry with a high degree of accuracy and speed, and database navigation. * Strong communication skills, both written and oral, with the ability to display high energy, a positive attitude, and enthusiasm for the program. * Experience working with program participants ranging from homeowners to contractors to troubleshoot application requirements. * Ability to identify, define, and resolve problems in a timely manner, gather and analyze information skillfully, and develop alternative solutions. * Ability to work independently and with others, with strong organizational and analytical skills. * Ability to type 45 to 50 wpm, with a strong attention to detail and ability to multitask. * Team player with the ability to work in a fast-paced environment, with superior interpersonal skills, including courtesy, professionalism, and a cooperative attitude. * Ability to be flexible to handle multiple priorities and work limited overtime as necessary. * Able to sit for prolonged periods of time, with a strong commitment to maintaining a healthy work-life balance. **Why Join blithequark?** * We are committed to building a team with a variety of backgrounds, skills, and views, promoting a culture of equality and inclusivity. * We offer a dynamic and supportive work environment, with opportunities for growth and development. * We provide comprehensive training and onboarding programs to ensure your success in your role. * We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. * We are a remote-friendly company, offering flexible work arrangements to support your work-life balance. **How to Apply** If you are a motivated and customer-oriented professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to building a diverse and inclusive team. We welcome applications from qualified candidates of all backgrounds, skills, and views. Apply for this job