**Experienced Bilingual Customer Service Coordinator – Social Services and Childcare Resource Support**

At arenaflex, we're dedicated to empowering families by providing access to critical childcare resources. As a compassionate and detail-oriented Bilingual Customer Service Coordinator, you'll play a vital role in guiding families through the eligibility and application process for essential childcare assistance. This is a meaningful opportunity to make a lasting impact while advancing your career in social services. **Why This Job is Great:** • **Competitive Pay:** Earn $22 per hour, a competitive rate that reflects the value of your skills and dedication. • **Impactful Work:** Make a real difference by supporting families with essential childcare resources, helping them navigate complex systems with empathy and professionalism. • **Growth Opportunities:** Receive AIRS Certification to enhance your professional skills and advance your career in social services. • **Convenient Work Setup:** Enjoy fully remote training with a hybrid work setup in Framingham after training, allowing you to balance work and personal life. • **Training Provided:** Participate in fully remote, Monday-to-Friday, 10 AM - 3 PM training sessions to ensure you're ready to succeed in this role. **Key Responsibilities:** • **Assess Family Eligibility:** Evaluate family eligibility for childcare financial assistance and subsidy programs, ensuring accurate and timely support. • **Provide Clear Information:** Offer clear, culturally sensitive information about available childcare options and local providers, empowering families to make informed decisions. • **Manage Data:** Accurately enter and manage data in online systems to maintain integrity and compliance, ensuring seamless service delivery. • **Support Families:** Collaborate with families to navigate complex childcare systems, providing empathy and professionalism throughout the process. • **Internal Collaboration:** Work closely with internal teams to ensure service quality and timely support, driving exceptional outcomes for families. **Requirements:** • **Experience in Social Services:** Minimum 1 year of experience in a Health and Human Services, Call Center, or Client Support role, with a proven track record of delivering exceptional service. • **Bilingual Fluency:** Bilingual fluency in English and one of the following languages: Spanish, Portuguese, or Creole, enabling you to effectively communicate with diverse families. • **Diverse Community Experience:** Experience working with diverse communities and multilingual populations, fostering a deep understanding of their needs and challenges. • **Familiarity with Intake Processes:** Familiarity with intake or eligibility processes in social service settings, ensuring seamless navigation of complex systems. **Nice-to-Have:** • **Childcare Program Experience:** Prior work with childcare programs, family assistance services, or community outreach, providing valuable insights into the childcare landscape. • **Case Management Systems:** Exposure to case management systems or client databases, enhancing your ability to manage data and provide efficient support. • **Massachusetts Childcare Knowledge:** Knowledge of Massachusetts childcare subsidy programs, ensuring you're well-versed in local regulations and requirements. **About arenaflex:** arenaflex is a leading organization dedicated to empowering families by providing access to critical childcare resources. We're committed to creating a positive, inclusive work environment that values diversity, equity, and inclusion. As an equal opportunity employer, we consider qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including: • **Hourly Rate:** $22 per hour, a competitive rate that reflects the value of your skills and dedication. • **Benefits:** Comprehensive benefits package, including health, dental, and vision insurance, as well as paid time off and holidays. • **Professional Development:** Opportunities for professional growth and development, including AIRS Certification and training programs. **How to Apply:** If you're passionate about making a difference in the lives of families and are committed to delivering exceptional customer service, we encourage you to apply for this role. Please submit your application through our website or by contacting our recruitment team directly. We look forward to welcoming you to the arenaflex team! Apply for this job