Experienced Associate Customer Service Representative – Remote Customer Support

About arenaflex At arenaflex, we pride ourselves on being more than just an insurance company. We're a trusted partner for hundreds of thousands of North Dakotans, providing personalized service and unmatched access to care. Our mission is to challenge the bolthires and complexity of health care in North Dakota, and we're committed to creating a new level of health and well-being in the region and beyond. Work Environment As an Associate Customer Service Representative at arenaflex, you'll have the opportunity to work in a fully remote setting, eligible for qualifying states.We empower our employees to find a work style that suits them best, and we're committed to providing a supportive and inclusive work environment. Learn more about life at arenaflex at [Life at arenaflex]. Job Details * Start date: March 4th, 2024 * Work schedule: Monday - Friday, 8:30 am - 5:00 pm Central Time Zone * Pay information: + $2,000 New Hire Bonus (paid in 2 installments of $1,000 after 6 months and 12 months of employment) + Estimated pay range: $16.00 - $19.00/hour + Opportunities for continued salary growth through performance-based incentive programs * Pay level: 014 * Benefits package: arenaflex offers a competitive benefits package, including 401(k), health, dental, vision, and life insurance, short-term and long-term disability, and paid parental leave What arenaflex Will Do for You * Provides equipment necessary to complete the role, including a laptop, monitors, and a phone * Offers wellness incentives, including well-being lifestyle spending accounts, employee assistance programs, and employee discounts * Encourages paid time off, including paid holidays and flexible holidays * Provides 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours * Offers employee recognition, community initiative events, and yearly company outings * Provides workplace flexibility, offering different options for working arrangements and the freedom to make time for important commitments What You Will Do for arenaflex As an Associate Customer Service Representative, you'll be responsible for assisting and educating members, providers, or customers on products and plans.This position involves researching, analyzing, and resolving all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact. You'll also foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries. Key Responsibilities * Provides assistance, service, and education to members, providers, or customers through various channels, including telephone, internet, and written inquiries * Ensures accuracy and timeliness in responding to inquiries * Processes and resolves customer issues with varying complexities * Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible * Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels * Maintains base knowledge of insurance terms and practices along with various company offered products * Performs work under direct supervision, handling basic issues and problems and referring more complex issues to higher-level staff What You Need to Succeed * High School Diploma or GED with 1 year of experience in customer service or related experience * 1 year of experience in an office-based setting or a contact center environment is highly preferred * Private work-space and fast-paced internet with a hard-wired internet connection * Strong communication skills, both verbal and written * Technology savvy with the ability to navigate multiple computer programs and application systems * Willingness to learn new skills * Equivalent combination of education, experience, or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards Equal Opportunity Employment arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, as well as Sexual Orientation or Gender Identity.We're committed to creating a diverse and inclusive work environment that values and respects all employees. If you're passionate about delivering exceptional customer service and making a difference in the lives of our members, providers, and customers, we encourage you to apply for this exciting opportunity. Please through our website or email [email protected]. Join the arenaflex Team At arenaflex, we're committed to creating a new level of health and well-being in North Dakota and beyond. We're looking for talented and dedicated individuals who share our passion for delivering exceptional customer service and making a difference in the lives of our members, providers, and customers.today and be a part of something amazing!