**Experienced Agency Customer Service Representative – Hybrid or Remote Opportunity with a Leading Insurance Company**

Are you a customer service professional with a passion for delivering exceptional experiences and building strong relationships? Do you thrive in a dynamic and innovative environment where you can grow and develop your skills? Look no further! Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry, is seeking an experienced Agency Customer Service Representative to join our team. **About Us** At Jewelers Mutual, we're driven by our core values of Agility, Accountability, and Relevancy. We're committed to raising the tide of the jewelry industry through our people, our customer commitment, and our technology. Our company culture is built on a foundation of trust, respect, and open communication, and we're proud to offer a work environment that's both challenging and rewarding. **COVID-19 Update** We understand the impact of COVID-19 and prioritize the safety and well-being of our employees. Our Emergency Response and Readiness (ERR) team is dedicated to monitoring and assessing the situation, and we've established protocols to ensure a safe and healthy workplace. You can feel confident in knowing that your safety is our top priority. **About Our Corporate Office** Our Neenah, WI Corporate Office is located in a prime setting, surrounded by trees and offering a state-of-the-art facility. Enjoy the convenience of an onsite Starbucks, fitness center, gem gallery, and our 24 Carat Caf, which serves breakfast, lunch, and offers free gourmet coffee and teas. **Job Summary** As an Agency Customer Service Representative, you'll provide superior service to current and future policyholders by effectively marketing products and building strong relationships to meet service and retention goals. You'll also provide general support to JMI field agents to facilitate new business growth. **Essential Duties and Responsibilities** * Provide excellent service to policyholders and become a resource for them for any policy questions and requests * Build and maintain strong relationships with clients and brokers through effective and positive communication * Manage the completion of policy renewals, endorsements, and cancellations * Proactively solicit feedback from clients to better understand their needs and to ensure policies and limits of coverage in force are adequate, recommending changes as appropriate * Increase or add additional coverage to policies when appropriate * Maximize opportunities to educate clients and brokers about loss prevention and security strategies, product features, and carrier underwriting recommendations * Maintain accurate client data in agency management system and ImageRight system * Identify and recommend process improvement opportunities * Participate in a variety of projects **Qualifications** * Excellent customer service skills * Ability to embrace change and excel in an innovative environment * Willingness to share knowledge with the team * Interest in continuously learning * Ability to obtain Property/Casualty Insurance Agent License within 2 months of employment * Ability to obtain Certified Insurance Service Representative designation **Education and/or Experience** * High school diploma required; Bachelor's degree preferred * Previous customer service experience required * 2-4 years of industry experience in insurance or agency relations preferred * Equivalent combination of education and/or experience may be considered * In-progress Certified Insurance Counselor (CIC) designation preferred **Computer Skills** * Intermediate skills in MS Word, Excel, and Outlook **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and support * Flexible work arrangements, including hybrid and remote options **How to Apply** If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job