Executive Director, Digital Architecture
Job Description:
• Define and own the enterprise architecture north star, principles, and reference architectures
• Establish clear architectural direction across Digital Experience (web, mobile, chat, IVR), Platforms & APIs, Integrations & eventing, Data & analytics, AI & Agentic systems, Cloud, reliability, and security
• Provide architectural leadership for top-priority, cross-domain initiatives
• Guide teams on build vs buy vs partner decisions
• Ensure architectures are API-first, event-driven, cloud-native, and modular
• Establish and run architecture governance that enables speed
• Partner closely with Digital AI to define AI & Agentic AI reference architectures
• Partner with Security and SRE to ensure architectures meet security, privacy, and regulatory requirements
• Build and lead a high-impact architecture function
• Act as a trusted architecture advisor to senior executives
• Translate complex architectural topics into clear executive narratives
Requirements:
• 15+ years in software engineering, platforms, or architecture, with 5+ years in senior leadership roles
• Proven experience defining and governing enterprise-scale architectures
• Deep expertise in distributed systems and APIs
• Cloud-native architectures
• Integration patterns (sync, async, event-driven)
• Data and AI architecture fundamentals
• Experience operating in large, regulated, high-availability environments
• Strong executive communication and influence skills
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
Apply Now
Apply Now
• Define and own the enterprise architecture north star, principles, and reference architectures
• Establish clear architectural direction across Digital Experience (web, mobile, chat, IVR), Platforms & APIs, Integrations & eventing, Data & analytics, AI & Agentic systems, Cloud, reliability, and security
• Provide architectural leadership for top-priority, cross-domain initiatives
• Guide teams on build vs buy vs partner decisions
• Ensure architectures are API-first, event-driven, cloud-native, and modular
• Establish and run architecture governance that enables speed
• Partner closely with Digital AI to define AI & Agentic AI reference architectures
• Partner with Security and SRE to ensure architectures meet security, privacy, and regulatory requirements
• Build and lead a high-impact architecture function
• Act as a trusted architecture advisor to senior executives
• Translate complex architectural topics into clear executive narratives
Requirements:
• 15+ years in software engineering, platforms, or architecture, with 5+ years in senior leadership roles
• Proven experience defining and governing enterprise-scale architectures
• Deep expertise in distributed systems and APIs
• Cloud-native architectures
• Integration patterns (sync, async, event-driven)
• Data and AI architecture fundamentals
• Experience operating in large, regulated, high-availability environments
• Strong executive communication and influence skills
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost wellness screenings, tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access
Apply Now
Apply Now