ePS Tier 2 Functional Support, User Admin & ERP Operations
Job Title: ePS Tier 2 Functional Support, User Administration & ERP Operations (USMC / DoN / DoD) Location: Telework (U.S.-based, supporting CONUS operations) Salary Range: $90,000 – $160,000 (commensurate with experience) Clearance Requirement: Active or eligibility for a U.S. DoD Security Clearance is required Position Overview ShadowObjects, LLC is seeking a highly skilled Tier 2 Functional Support Specialist with expertise in Navy ePS and DoD ERP environments (including GFEBS and Navy ERP). This role supports U.S. Marine Corps and Department of the Navy acquisition and financial operations, ensuring end-to-end Procure-to-Pay (P2P) continuity, user compliance, and system integration performance. Key Responsibilities Tier 2 Incident & End User Support Provide Tier 2 functional support for Navy ePS and ERP systems (GFEBS, Navy ERP) Troubleshoot procurement, funding, and data integrity issues Document findings in NESD and coordinate escalations to Tier 3 support Conduct weekly office hours and engage with end users User Access & Account Lifecycle Management Manage user provisioning, role assignments, and deactivations Enforce Segregation of Duties (SoD) requirements Support audit requests and maintain compliance tracking ERP & Financial Integration Support Support Procure-to-Pay (P2P) and Contract Validation Process (CVP) workflows Troubleshoot funding validation issues and ERP transaction errors Analyze Procurement Data Standard (PDS) transactions and integration flows Interface & Integration Support Support system integrations with Navy ERP, GFEBS, FPDS-NG, AMS, PIEE, and SAM.gov Troubleshoot and escalate interface-related issues Reporting & Metrics Develop and maintain reports using NESD and Excel Track SLAs, ticket volume, and system performance trends Required Qualifications 5+ years of experience providing Tier 2 support for enterprise systems Strong experience with Navy ePS and ERP systems (GFEBS and/or Navy ERP) Knowledge of Segregation of Duties (SoD), DoD security requirements, and audit frameworks Experience with NESD and advanced Excel reporting/analysis Preferred Qualifications Experience supporting USMC or Department of the Navy environments Familiarity with SAP ERP (ECC and/or S/4HANA) Experience with FPDS-NG and PIEE Work Schedule Monday – Friday, 0900 – 1700 EST, with occasional surge support as required Equal Employment Opportunity Statement ShadowObjects, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.