Epic Ambulatory Systems Analyst II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Epic Ambulatory Systems Analyst II Location Cleveland Facility Remote Location Department ITD Ambulatory Based Care-Information Tech Div Job Code T29004 Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. As a Systems Analyst II, being a caregiver begins in the office, where you will assist with essential project development and support enterprise objectives. In this role, you will work with Core Epic applications, handling service requests and incidents submitted through ServiceNow. You will be trained to troubleshoot issues, analyze system breaks, perform configuration updates, and ensure application stability. As part of our IT and Cybersecurity team, you will do more than expand your discipline and skills as your work will help caregivers stay connected, supported, and equipped with the groundbreaking tools and technologies that impact patients across the globe. A caregiver in this role works remotely Monday through Friday from 8:00 a.m. -- 5:00 p.m., with occasional on-call responsibilities 3–4 times a year for a 3-day period. A caregiver who excels in this role will: Complete routine support and designated project assignments. Provide input to develop solutions. Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications. Develop process flow charts and report on project status. Support the development of information system requirements. Minimum qualifications for the ideal future caregiver include: Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience OR a Bachelor’s degree and one year of experience For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date Preferred qualifications for the ideal future caregiver include: Microsoft, CompTIA or equivalent certification Obtained Epic certifications Physical Requirements: Will be required to frequently move or box: workstations, monitors, printers and peripherals up to 75 pounds with the use of a two-wheeled cart or dolly. May occasionally be required to transport equipment in personal vehicle. Requires normal or corrected vision, hearing and speech. Requires frequent standing, walking, sitting and manual dexterity to operate computer. Personal Protective Equipment: Follows Standard Precautions using personal protective equipment as required for procedures. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: Please review the Equal Employment Opportunity poster . Cleveland Clinic is pleased to be an equal employment opportunity employer.