Contact Center Representative – Second Shift
Job Description:
• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide
Requirements:
• 1+ years of experience as a contact center agent or similar customer service-related work
• Excellent ability to effectively interact with callers and consistently perform contact center processes
• Knowledge of the Bible and ability to pray concise, Scripture-based prayers
• Strong listening skills with ability to verbally empathize with others
• Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
• Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
• Ability to maintain a distraction-free home office environment
• Ability to maintain consistent access to a high-speed cable or fiber internet router
• Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
• Ability to work in a structured, fast-paced environment, and adapt quickly to change
• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
• Strong ability to maintain consistent punctuality and attendance
• Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
• Self-motivated with ability to work independently as well as be an effective member of a team
• Flexible with ability to work well under pressure and consistently meet performance metrics
Benefits:
• Full benefits for full-time positions
• 75% tuition discount from Regent University
• Benefits for vacation leave
• Benefits for sick leave
• 401(k) participation
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• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide
Requirements:
• 1+ years of experience as a contact center agent or similar customer service-related work
• Excellent ability to effectively interact with callers and consistently perform contact center processes
• Knowledge of the Bible and ability to pray concise, Scripture-based prayers
• Strong listening skills with ability to verbally empathize with others
• Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
• Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
• Ability to maintain a distraction-free home office environment
• Ability to maintain consistent access to a high-speed cable or fiber internet router
• Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
• Ability to work in a structured, fast-paced environment, and adapt quickly to change
• Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
• Strong ability to maintain consistent punctuality and attendance
• Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
• Self-motivated with ability to work independently as well as be an effective member of a team
• Flexible with ability to work well under pressure and consistently meet performance metrics
Benefits:
• Full benefits for full-time positions
• 75% tuition discount from Regent University
• Benefits for vacation leave
• Benefits for sick leave
• 401(k) participation
Apply tot his job
Apply To this Job