Enterprise Rent-A-Car - Automotive Service Advi...

Remote Full-time
Job title: Automotive Service Advisor - Remote
Company: Enterprise Rent-A-Car

Job description: Responsibilities


Responsibilities include:

Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE


Qualifications


Must live in the state of Nevada
Must reside in Las Vegas, NV or immediate surrounding county
Must have a minimum of 4 approved ASE certifications that are current
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
Must be willing to accept starting pay range of $24.89-$29.88 per hour
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:

Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work from Home (WFH) Requirements:

Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
High-speed Internet connection with a minimum validated upload and download speed of 3Mb or greater (please validate using a speed test tool such as
) * Working web camera for virtual collaboration.

Expected salary: $24.89 - 29.88 per hour
Location: Las Vegas, NV

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