Enterprise Monitoring Tools Technician (Hybrid)

Overview • Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client. • This hybrid Contract-to-Hire position will be located in Eagan, MN and requires a work schedule of 11:00 PM -7:00 AM CST. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with the candidate during the interview. • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT. Responsibilities • Monitor day-to-day operation of large-scale computing infrastructure involving 300+ applications. • Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders. • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom). • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution. • Assist in triage and incident management with collection and analysis of performance metrics. • Assist the development team in deployment activities by executing change requests or tasks maintaining SOX compliance. • Compose and send notifications to management for incidents. • Monitor and execute incidents and change requests. Qualifications Basic Qualifications: • High School diploma or equivalent and 5 additional years of experience or Bachelor’s degree and 1+ year of IT experience. • Prior experience with Help Desk’s Monitoring and Incident management. • Strong knowledge and understanding of networking. • Basic understanding of Windows and Linux operating systems. • Ability to identify and relay information and symptoms detected by monitoring tools. • Must be well organized and able to lead incident calls bridges. • General networking knowledge is a plus. • Ability to read and follow detailed instructions or procedures. • Ability to type and communicate in an effective manner. • Must be able to obtain a Position of Public Trust Clearance. • Must be a US Citizen or have US Permanent Residence status (Green Card). • Must have resided in the US for the last 5 years and have not traveled outside the US for a combined total of 6 months or more in the last 5 years. Preferred Qualifications: • Bachelor’s degree in Computer Science or associated discipline. • Familiarity working with enterprise monitoring products. • Working knowledge of IT Service Desk model. • Experience working in a large-scale IT environment. • Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email. Apply tot his job