Enterprise Customer Success Lead

Job Description: • Own our enterprise customer portfolio • Drive adoption and expansion across our existing enterprise customer base • Help identify and deliver strategic platform engagements that prove transformational ROI • Build the playbook and team that will scale customer success as we grow • Responsible for leading six-figure strategic engagements with innovative AEC firms • Create systems that enable scale to support customer success Requirements: • Proven track record managing complex, strategic accounts ($200K-$500K+ ACV) • History of driving adoption, expansion, and high net revenue retention • Experience navigating large organizations and building executive relationships • Comfortable managing book of business with P&L responsibility • Experience ensuring successful delivery of consulting engagements • Ability to diagnose business problems and translate them into actionable solutions • Track record of delivering measurable ROI for customers • Understanding of design, construction, and/or facilities management workflows • Familiarity with BIM, data workflows, and AEC technology landscape • Existing relationships in the industry a plus • Experience building CS functions, playbooks, or teams from scratch • Systems thinker who can balance execution with process development • Thrives in ambiguity and gets energized by building rather than maintaining • Track record of hiring and developing high-performing teams Benefits: • Competitive compensation: Base salary + performance bonus + equity. Your success drives ours. • Generous vacation policy: So you can disconnect and recharge. • In-person collaboration: We believe in value of in-person collaboration, with frequent in-person working sessions and an annual all-company retreat Apply tot his job

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