Enrollment/Billing Senior Representative, Cigna for Employers Helpline Analyst - Remote
About the position Responsibilities • Provide world class helpline customer service. • Conduct analysis of multifaceted problems/issues, propose recommended solutions, and drive resolution. • Communicate timely important complex information to appropriate levels of the organization. • Utilize technical/investigation and troubleshooting skills. • Facilitate discussions/solutions with partners and act as a subject matter expert on all Client Resources portal related applications/reporting. • Support the creation and amendment of security access for portal users. • Follow basic inventory management disciplines for managing workload. Requirements • High School Degree required; Bachelor's Degree preferred. • Minimum of three years' experience in customer service in a fast-paced environment. • Ability to effectively problem solve to resolution. • Technical/investigation and troubleshooting skills are required. • Strong written and verbal communication skills. • Ability to stay organized and prioritize based on deadlines. • Experience with Microsoft Office, focusing on Outlook, Excel, Word, and OneNote. Benefits • Medical insurance • Vision insurance • Dental insurance • Well-being and behavioral health programs • 401(k) with company match • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays Apply tot his job