English & Cantonese/Mandarin Contact Center Rep II, Borrowing-Credit Card

TD Securities is one of the world's leading global financial institutions, and they are seeking an English & Cantonese/Mandarin Contact Center Rep II. In this role, you will assist customers with account inquiries and provide solutions to meet their banking needs while delivering exceptional customer service.ResponsibilitiesMake people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutionsSolve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concernsAchieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targetsNever stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your roleSkillsHigh School Diploma or equivalentLanguage requirement: English and Cantonese or MandarinExceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concernsAbility to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metricsDigital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)Flexibility, resiliency, and a positive attitude when responding to challenging situationsPassion to assist customers in resolving unspoken needs by offering consultative adviceAbility to work both independently and as part of a teamIntegrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practicesExperience in financial or service industriesBenefitsHealth and well-being benefitsSavings and retirement programsPaid time offBanking benefits and discountsCareer developmentReward and recognition programsCompany OverviewTD Securities is an investment banking that offers global transaction, M&A advisory, foreign exchange, and equity research services. It was founded in 1855, and is headquartered in Toronto, Ontario, CAN, with a workforce of 5001-10000 employees. Its website is https://www.tdsecurities.com.



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