Engineer 4, Service Assurance - Managed Services
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, contributing in project teams at times and the overall upkeep and maintenance of designated areas of engineering. Considered a subject matter expert on a given product or line of business. Acts in compliance with industry and Company technical requirements, standards, policies and procedure. Provides technical leadership to less experienced engineers and project teams. Takes on leadership responsibilities when supervisor is unavailable. Mentors team members and will take responsibility for critical situations with high profile customers when needed. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Description
Core Responsibilities
• Act as an advocate for engineering operations procedures, policies and processes. Ensure projects are fully integrated into the operations environment including lifecycle problem management from front line through engineering.
• Drive issues through closure engaging all appropriate resources. Lead technical bridges and provide troubleshooting direction. Provide guidance and recommended solutions to complex technical issues both internal and external.
• Serve as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Contribute to design considerations for new products or architectural changes to existing products. Assist with or lead efforts to build new application infrastructure, coordinating efforts across teams.
• Lead the integration of projects into operations including instrumentation, automation, standardization and methods/procedures without direct supervisory responsibilities.
• Provide input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• May direct workflow and act as a technical lead.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
Disclaimer:
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Service, Leadership, Technical Knowledge
Compensation
Primary Location Pay Range: $87,626.96 - $131,440.44
This job can be performed in Illinois with a Pay Range of $83,643.92 - $131,440.44
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
7-10 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Apply Now
Job Summary
Responsible for troubleshooting operations issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services, contributing in project teams at times and the overall upkeep and maintenance of designated areas of engineering. Considered a subject matter expert on a given product or line of business. Acts in compliance with industry and Company technical requirements, standards, policies and procedure. Provides technical leadership to less experienced engineers and project teams. Takes on leadership responsibilities when supervisor is unavailable. Mentors team members and will take responsibility for critical situations with high profile customers when needed. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.
Job Description
Core Responsibilities
• Act as an advocate for engineering operations procedures, policies and processes. Ensure projects are fully integrated into the operations environment including lifecycle problem management from front line through engineering.
• Drive issues through closure engaging all appropriate resources. Lead technical bridges and provide troubleshooting direction. Provide guidance and recommended solutions to complex technical issues both internal and external.
• Serve as team lead on multiple projects, often spanning different engineering disciplines within the organization.
• Contribute to design considerations for new products or architectural changes to existing products. Assist with or lead efforts to build new application infrastructure, coordinating efforts across teams.
• Lead the integration of projects into operations including instrumentation, automation, standardization and methods/procedures without direct supervisory responsibilities.
• Provide input to engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
• May direct workflow and act as a technical lead.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.
Disclaimer:
• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Service, Leadership, Technical Knowledge
Compensation
Primary Location Pay Range: $87,626.96 - $131,440.44
This job can be performed in Illinois with a Pay Range of $83,643.92 - $131,440.44
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
7-10 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Apply Now