Email/Chat Support Executive

Qualificationstotal work: 1 year (Preferred)Day Shift (Preferred)Night Shift (Preferred)Overnight Shift (Preferred)Full Job DescriptionWe are looking for Email & Chat support executive for Central Contact Center. Applicants should be well versed with typing skills and should have good communication skills.Responsibilities:Responsible for answering and addressing clients queries through chat and email.To Analyze clients requirements.Ownership of client issues and resolving them on a priority.Multi-Tasking skills.Good Decision-Making skills.Good Proficiency in English and other regional languages.Flexible to work on a shift basis.Qualifications:Experience as a Customer Support Specialist or similar CS role for at least 1 year.Graduation is Mandatory (10+ three years of diploma can also apply)Experience using help desk software and remote support tools.Understanding of how CRM systems work.Excellent communication and problem-solving skills.Multi-tasking abilities.Patience when handling tough cases.Languages- EnglishSkills Required:Freshers with strong customer focus.Basic knowledge of computers- MS OfficeSelf-motivated and a good team playerShould be flexible for Rotational day shifts.Flexible to work in any shifts round the clock /6 days.Any customer service experience/ BPO experience.Shift Rotational 6 days of working1 day rotational week off.Job Type: Full-timeSalary: From ?15,000.00 per monthSchedule:Rotational shiftAbility to commute/relocate:Vadodara - 391760, Gujarat: Reliably commute or planning to relocate before starting work (Required)Experience:total work: 1 year (Preferred)

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