Email/Chat Support at G&M Salon Apparel
About the job
As an Email/Chat Support Specialist, youll be at the forefront of our client interactions, ensuring they receive fast, helpful, and efficient support.
Youll play a key role in addressing their inquiries, resolving their issues, and contributing to our excellent reputation for customer care.
Additionally, you will handle inbound calls, providing comprehensive assistance to clients.
Key Responsibilities:
Deliver outstanding customer service via email, chat, and inbound calls, ensuring timely responses to inquiries and concerns
Foster strong relationships with clients by understanding their needs and providing personalized support
Troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions
Gather client feedback to help improve our services and processes, contributing to continuous enhancement
Collaborate with team members to share insights and develop best practices for exceptional customer support
Qualifications:
1+ years of experience in customer support or a related role
Excellent written communication skills with a strong focus on providing helpful and concise responses
Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred)
Ability to remain calm and effective in written communication, even in challenging situations
Familiarity with eCommerce and CRM systems (preferred)
Proficient in Excel or Google Sheets for tracking and reporting
Internet Requirements:
Personal PC or laptop (atleast i5 processor or its equivalent)with a minimum of 15 Mbps for both upload and download speeds
Perks & Benefits:
Up to $4USD per hour
Paid Time Off
Health Insurance + Dental Coverage
Performance-Based Incentives
Permanent, full-time remote setup
How To Apply
Paste the following link into your browser:https://bit.ly/cs-application-link
Use application code:JAZZHR
If youre excited about delivering exceptional email/chat support and want to grow with us, apply now!
Note: Only applications submitted through the provided link will be considered.
Apply Now
As an Email/Chat Support Specialist, youll be at the forefront of our client interactions, ensuring they receive fast, helpful, and efficient support.
Youll play a key role in addressing their inquiries, resolving their issues, and contributing to our excellent reputation for customer care.
Additionally, you will handle inbound calls, providing comprehensive assistance to clients.
Key Responsibilities:
Deliver outstanding customer service via email, chat, and inbound calls, ensuring timely responses to inquiries and concerns
Foster strong relationships with clients by understanding their needs and providing personalized support
Troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions
Gather client feedback to help improve our services and processes, contributing to continuous enhancement
Collaborate with team members to share insights and develop best practices for exceptional customer support
Qualifications:
1+ years of experience in customer support or a related role
Excellent written communication skills with a strong focus on providing helpful and concise responses
Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred)
Ability to remain calm and effective in written communication, even in challenging situations
Familiarity with eCommerce and CRM systems (preferred)
Proficient in Excel or Google Sheets for tracking and reporting
Internet Requirements:
Personal PC or laptop (atleast i5 processor or its equivalent)with a minimum of 15 Mbps for both upload and download speeds
Perks & Benefits:
Up to $4USD per hour
Paid Time Off
Health Insurance + Dental Coverage
Performance-Based Incentives
Permanent, full-time remote setup
How To Apply
Paste the following link into your browser:https://bit.ly/cs-application-link
Use application code:JAZZHR
If youre excited about delivering exceptional email/chat support and want to grow with us, apply now!
Note: Only applications submitted through the provided link will be considered.
Apply Now